Luke Sinclair
Director, Customer Success North America. SWOOP Analytics
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Luke has spent his career helping organizations around the world implement, grow, and measure collaboration and knowledge management tools both in Australia and the USA. Based in Upstate New York he leads Customer Success and Growth for North America East. He is very passionate about enterprise technology and is a strong advocate for virtual working. Outside of work he bakes a mean cake!
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The impact of COVID19 on Microsoft Teams and Yammer adoption
The unprecedented shift to mandated virtual work around the world, is the perfect storm the study of employee effectiveness in collaboration and digital workplace systems. Join SWOOP Chief Data Scientist Dr. Laurence Lock Lee for an in-depth discussion about the first global benchmarking study of Microsoft Teams, best and worst practices, and what the pandemic has meant for organizations and their collaboration technology tools. In this session, Dr. Lock Lee will examine what the data is telling us so far, and share predictions for the future, as we collectively embark on the unchartered path to the “new normal”.
What we learned from analysing 5,300 teams on Microsoft Teams
SWOOP Analytics has conducted the world's first benchmarking of Microsoft Teams, analyzing more than 5,300 teams from 15 organisations worldwide and more than a million Teams interactions to get a broad overview of how Teams operates.
We'll share with you worst practices in Teams, how to avoid them and what you can do better, show you what a high performing team looks like and share real-life best practices from customers.ore people than ever working from home during
How to measure success in the new world of remote work
Measuring the success of digital tools has never been more critical. Join SWOOP Analytics Customer Success Directors Coco Molina and Luke Sinclair to discuss the new world of remote working, what it means for measuring your employee success and how systems of measurement must change to meet the demands of employee health and safety in the future. We will also share a look at some of the innovative ways SWOOP allows organizations to track sentiment and topic discussion in the frame of the current situation.
Microsoft 365 Virtual Marathon Sessionize Event
Luke Sinclair
Director, Customer Success North America. SWOOP Analytics
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