The unprecedented shift to mandated virtual work around the world, is the perfect storm the study of employee effectiveness in collaboration and digital workplace systems. Join SWOOP Chief Data Scientist Dr. Laurence Lock Lee for an in-depth discussion about the first global benchmarking study of Microsoft Teams, best and worst practices, and what the pandemic has meant for organizations and their collaboration technology tools. In this session, Dr. Lock Lee will examine what the data is telling us so far, and share predictions for the future, as we collectively embark on the unchartered path to the “new normal”.