Michael Dodd
Principal Solutions Architect with TTEC Digital
Actions
Michael Dodd has been working with the Power Platform since 2003 (when it was Microsoft Business Solutions CRM v1.2). He has been consulting customers in the public and private sector since 2005. He has experience building solutions for Sales, Customer Service + Power Pages in the private sector, and xRM solutions for public sector such as DHS, USDA, DOT, and BARDA at HHS
Configuring Customer Service Workspace with Microsoft Voice + Copilot
Learn to optimize customer service experiences by integrating Microsoft Voice and Copilot with Dynamics 365 Customer Service Workspace. In this session, we unlock the potential of these powerful tools. Explore best practices in workspace configuration, Azure Communication Services (ACS) integration, and real-world experience in enhancing communication, collaboration, and overall Agent efficiency.
We'll also cover some of the finer points in the implementation of Customer Service Workspace, such as deploying your solutions/configurations between environments as well as what to expect porting your existing phone numbers to Microsoft Voice.
Ideal for customer service managers, IT professionals, and business leaders seeking to revolutionize customer support. Gain insights to elevate your service delivery and exceed customer expectations using these transformative technologies.
Michael Dodd
Principal Solutions Architect with TTEC Digital
Actions
Please note that Sessionize is not responsible for the accuracy or validity of the data provided by speakers. If you suspect this profile to be fake or spam, please let us know.
Jump to top