Michael Novak
Technical executive leveraging AI & Web3 to accelerate business decisions that drive time to value and improve customer experience.
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Michael is a technical executive helping enterprises and public sector agencies leverage conversational AI and Web3 solutions to make better business decisions, drive AI value chain growth, and increase operational efficiency.
A Senior Responsible AI Advisor for LFAI & Data Foundation Trustmark Initiative. He co-wrote an edX course chapter on "Ethical Considerations for Conversational AI".
He contributes to the 2024 NIST AI Safety Institute and participated in developing the 2023 NIST Generative AI guidelines. He provided conversational AI responses to EU GDPR Virtual Voice Assistants RFI's. As a member of ACT-ACT Emerging Technology Center of Excellence, he authored sections of Safety, Privacy, Security in an AI-Enabled World whitepaper, and response to NIST Artificial Intelligence and User Trust (NISTIR 8332).
A member of the Government Blockchain Association, he has taught sections on Web3, blockchain, NFT's, and cryptocurrency to university business students.
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AI Chatbots Business Risks and Tactics
It took just two months for ChatGPT to reach 100 million monthly active users, the fastest growth rate of a consumer application in history. And while initial focus was on the consumer market, if ChatGPT and other AI chatbots are to continue their growth trajectory, they must prove their worth to business by becoming an indispensable tool. To achieve this goal, they need to overcome a new set of challenges.
This 30-minute tactical Breakout Session for business executives will discuss four business risks of AI Chatbots:
1. Cybersecurity (Offensive and Defensive)
2. Bias (Data and Human)
3. Data Hallucination
4. Deceptive Practices
Attendees can expect to learn about each risk, government regulations, and actionable tactics to address the risks.
The Metaverse Has Three Voices
Session attendees will learn about decentralization benefits from panel experts (e.g., privacy, traceability, NFT/Verifiable Credential portability) and the role of conversational voice AI in the metaverse.
Using three typical business workflows (Logging on, Navigation, and Commerce) panelists will discuss similarities and differences between the current web2 environment and a web3 metaverse.
The panel will describe benefits and challenges of human voice (natural and synthetic) as a means of accomplishing three business workflows
The panel will also discuss what successful enterprises can do in the next five years to retain current members, enrich the customer journey, and attract new users.
Conversational AI Privacy – Making Voice Worthy of User Trust
Personal privacy has been a fundamental issue from the time of Hammurabi to recent EU GDPR regulations. The adoption of human-to-machine conversational AI has revealed new personal privacy challenges that may erode user trust.
This session for executive decision makers highlights four conversational AI privacy guidelines published by Open Voice Network and provides uses cases for their application in consumer and enterprise environments.
VOICE 2023 Sessionize Event
VOICE Summit 2022 Sessionize Event
Michael Novak
Technical executive leveraging AI & Web3 to accelerate business decisions that drive time to value and improve customer experience.
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