Mislav Raguž-Vodenac
Solution Architect at Span
Zagreb, Croatia
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Mislav started his Dynamics 365 CE and Power Platform career 5 years ago. He is a Solution Architect for Dynamics 365 CE and Power Platform and his passion is exploring new features and Microsoft technology trends. Since then, a lot of time and effort was invested to expand knowledge and experience.
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Beautify your most common notifications in Teams with Adaptive cards
Due to huge expansion of Teams and general Teams collaboration with other segments of Microsoft eco-system, notifying in Teams is becoming more common. Posting Adaptive cards makes the user experience much better. All these approvals were on all fronts, while Adaptive cards notify user in the central activity area of most users - Teams. With Power Automate, low-code developers can post very easily Adaptive cards with data from Dataverse and other data sources.
Customer Voice architecture and elevating case management process with Power BI and Customer Voice
The architecture of Customer Voice tables in Dataverse and table customizations, survey creation, security and licesing. Also, all the benefits of using Customer Voice with other Power Platform segments to improve current business processes.
The demo will be about using Customer Voice and Power BI in case management process to improve customer experience. At the moment when the average answer to a certain question of the Customer Voice survey falls below the set threshold in general, the already prepared automatic record case creation process will be activated. Report of answers will be presented in a structured Power BI so that users get an insight into how close they are to the new escalation process.
Pro & Citizen symbiosis with Virtual Tables
Virtual tables recently got a lot of new shiny features, but as usual, people don't use them that much because of the dark past of the feature itself. Did we finally get all we need to push them to another level for a final reborn or is it just a one-patch wonder that must be forgotten? We will show you how pros and citizens can work in symbiosis to build exceptional solutions that consume data outside our holy database called Dataverse. Are you ready to go on a virtual adventure with us?
Power Platform Nordic Summit 2022 Sessionize Event
Mislav Raguž-Vodenac
Solution Architect at Span
Zagreb, Croatia
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