Nitish Sharma
RedHat
Pune, India
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Nitish Sharma is an Open Source advocate, on a mission to educate about, and advocate for, the benefits of open source and to build bridges among different areas in the open source community & an open web advocate His passion lies shaping ideas and thereyby building a product by engineering methodology. Nitish is a fedora project contributor and a tech speaker.
As a day job, he contributes code at Red Hat as a Senior software engineer and enjoys working with Java, Python and JS.
Area of Expertise
Topics
Modernizing Enterprise Support System
In today's world, where enterprises are improving customer satisfaction via providing enterprise suits consisting of umbrella of products underneath, a demand for support is a mandate. Considering time to resolve and support engineers strength, existing ticket routing systems should be upgraded to handle duplicates, frequent or already solved issued via an automated process to resolved or providing a guideline as a proactive manner while configuration.
In today's world, where enterprises are improving customer satisfaction via providing enterprise suits consisting of umbrella of products underneath, a demand for support is a mandate. Considering time to resolve and support engineers strength, existing ticket routing systems should be upgraded to handle duplicates, frequent or already solved issued via an automated process to resolved or providing a guideline as a proactive manner while configuration.
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