Pete Oliver-Krueger
Improving lives and improving bottom lines at the same time
Glenn Dale, Maryland, United States
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Co-Author of "Shift: From Product to People" a novel about what it means to really put people at the center of everything you do. Coaching Agile leaders on how to improve lives and improve bottom lines at the same time. Specializes in Agile beyond IT, including manufacturing, government, education, the arts, non-profits, and more.
Area of Expertise
Shift: to Usability Theater
Congratulations!! You are finally getting to interact with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up!
There are rules for interacting with customers.
If you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.
Shift: to Usability Theater (Workshop)
Congratulations!! You are finally getting to interact with your customers! No more second-hand feedback from the product, business, or sales teams. You better not screw it up!
There are rules for interacting with customers.
If you don't follow them, you might get your customer privileges taken away. Learn how to talk to customers, avoid bias, and uncover the unknown secrets that nobody tells you.
Shift: From Hearing to Listening Workshop
Listening is easy to learn but hard to master!
Those who are the most successful in their personal and professional lives are expert listeners. First off, let's agree we all are experts at listening. We have been doing it all our lives, right?
As mentioned in our forthcoming book, "Shift: From Product to People", learn about three key techniques to improve your listening abilities:
1. Double Aces - how to better respond to situations through active listening
2. Distraction Busters - Master ways to decrease distractions internally and externally
3. Sanford Meisner's Repetition Exercise - Allows you to "get out of your head" and shift focus to the speaker
Shift: From Hearing to Listening
Listening is easy to learn but hard to master!
Those who are the most successful in their personal and professional lives are expert listeners. First off, let's agree we all are experts at listening. We have been doing it all our lives, right?
However, especially in today's "Age of Distraction", achieving focused active listening is difficult to reach, let alone maintain!
So how can you increase your influence in any role by listening better?
We will cover ideas and habits from our forthcoming book, "Shift: From Product to People" that increase your listening abilities and reduce your distractions.
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