It takes a village to deliver successful Power Platform projects - Handson Change Management with Pr

In today's fast-paced business environment, mastering change is paramount. This session unveils a strategic approach that harmonizes Prosci Change Management methodologies with the capabilities of the Microsoft Power Platform. With real-world insights and actionable strategies, this lecture bridges the gap between technology and human dynamics.

Power Platform projects involve not just technology, but also the people who will use, interact with, and be impacted by the technology. Prosci Change Management enhances the success of Power Platform projects by addressing the human element

Extend Copilot in Dynamics Customer Service to make your agents life much easier!

In this session, join Peter Ruiter and Olaf Herzig, solution architects at Capgemini, as they delve into the world of Dynamics Customer Service empowered by extended Copilot integration.

We will show you how you can extend Copilot to give agents access to data from external systems to really make their lives way more easy by having important data at hand in a conversational way.

Discover how to leverage Copilot's capabilities to amplify and customize Dynamics 365 Customer Service experiences.

Building Smarter Bots with Copilot Studio

This session will explore the integration of Microsoft's Copilot Studio and Azure OpenAI to create intelligent and efficient chatbots.

You will learn how to leverage the advanced language capabilities of LLM's within the enterprise-focused framework of Copilot Studio to create custom-made bots that can understand natural language and respond to user queries with accurate information.

This session will also delve into strategies for limiting bot content to only what has been approved by the enterprise, ensuring that sensitive information remains secure.

30-09-2023 - Revolutionizing Your Digital Contact Center - Telephony, Chat(bots) and AI

Customer contact centers have evolved a lot in the past decennium, moving from primarily voice and email communication to a truly omnichannel platform experience. This session will bring you a journey full of discoveries about what’s possible with the nowadays Microsoft technology, all built on top of Dynamics 365, Power Platform and Azure.
The session will guide you through the variety of channels available – voice, live chat and integrated chat bots, digital messaging, but also shows you how to bring your own communication channel and utilize the rich AI capabilities of the platform. This all comes with powerful routing capabilities, which connect the customer to a skilled agent, or the resources needed, catering for a great customer experience.

Baltic Summit 2023

30-09-2023 - Leveraging Prosci Change Management in the Microsoft Power Platform Landscape

In today's fast-paced business environment, mastering change is paramount. This session unveils a strategic approach that harmonizes Prosci Change Management methodologies with the capabilities of the Microsoft Power Platform. With real-world insights and actionable strategies, this lecture bridges the gap between technology and human dynamics.

Power Platform projects involve not just technology, but also the people who will use, interact with, and be impacted by the technology. Prosci Change Management enhances the success of Power Platform projects by addressing the human element

Baltic Summit 2023

30-09-2023 - How do you govern big Power Platform projects?

At Capgemini we run in parallel many projects – and quite some of them are projects of scale. This requires structured and more complex approach of how we deliver on such engagements. At the end of the day having more than 5 teams working towards a collective goal requires a good organization of your project.

In this session, we would like to shed some light on the best practices and tools which make our lives as consultants and developers easier. And those are not only in the purely technical area!

Baltic Summit 2023

2023-06-24 - CX Summit - Building Smarter Bots with ChatGPT and PVA

This session will explore the integration of Microsoft's Power Virtual Agents and OpenAI's ChatGPT to create intelligent and efficient chatbots.

You will learn how to leverage the advanced language capabilities of ChatGPT within the enterprise-focused framework of Power Virtual Agents to create custom-made bots that can understand natural language and respond to user queries with accurate information.

2023-01-05 - DNB - Datasecurity and Privacy

How to use the Microsoft Authentication platform for optimal datasecurity and privacy regulation compliance

2023-06-29 - DCX practice meeting - Generative AI for Dynamics CS

How AI in Dynamics is changing how we interact with our customers

2023-10-26 - Gluren bij de buren: Omnichannel bij gemeentes @ Microsoft NL

Hoe werkt het implementeren van Omnichannel in een gemeente landschap nou echt? Waar lopen we tegenaan? Wat brengt het nou precies? Waar moeten we rekening mee houden?

Samen met Omnichannel usergroup / Gebruikers centraal & gemeente Alkmaar