In this session, join Peter Ruiter and Olaf Herzig, solution architects at Capgemini, as they delve into the world of Dynamics Customer Service empowered by extended Copilot integration.

We will show you how you can extend Copilot to give agents access to data from external systems to really make their lives way more easy by having important data at hand in a conversational way.

Discover how to leverage Copilot's capabilities to amplify and customize Dynamics 365 Customer Service experiences.