Peter Ruiter
Solution Architect and Cloud Domain Lead @ Capgemini
Utrecht, The Netherlands
Meet Peter Ruiter, a Solution Architect and Cloud Domain Lead at Capgemini.
With a passion for creating simple solutions for complex problems, Peter has found the perfect outlet for his talents with the Power Platform.
As a skilled technologist with a knack for innovation, Peter has helped countless organizations streamline their operations and improve their bottom line.
Whether he's architecting solutions, leading cloud initiatives, or mentoring team members, Peter is always looking for ways to make a positive impact.
In his free time, you can find him tinkering with new technologies or spending time with his family.
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Area of Expertise
Topics
30-09-2023 - Revolutionizing Your Digital Contact Center - Telephony, Chat(bots) and AI
Customer contact centers have evolved a lot in the past decennium, moving from primarily voice and email communication to a truly omnichannel platform experience. This session will bring you a journey full of discoveries about what’s possible with the nowadays Microsoft technology, all built on top of Dynamics 365, Power Platform and Azure.
The session will guide you through the variety of channels available – voice, live chat and integrated chat bots, digital messaging, but also shows you how to bring your own communication channel and utilize the rich AI capabilities of the platform. This all comes with powerful routing capabilities, which connect the customer to a skilled agent, or the resources needed, catering for a great customer experience.
Baltic Summit 2023
30-09-2023 - Leveraging Prosci Change Management in the Microsoft Power Platform Landscape
In today's fast-paced business environment, mastering change is paramount. This session unveils a strategic approach that harmonizes Prosci Change Management methodologies with the capabilities of the Microsoft Power Platform. With real-world insights and actionable strategies, this lecture bridges the gap between technology and human dynamics.
Power Platform projects involve not just technology, but also the people who will use, interact with, and be impacted by the technology. Prosci Change Management enhances the success of Power Platform projects by addressing the human element
Baltic Summit 2023
30-09-2023 - How do you govern big Power Platform projects?
At Capgemini we run in parallel many projects – and quite some of them are projects of scale. This requires structured and more complex approach of how we deliver on such engagements. At the end of the day having more than 5 teams working towards a collective goal requires a good organization of your project.
In this session, we would like to shed some light on the best practices and tools which make our lives as consultants and developers easier. And those are not only in the purely technical area!
Baltic Summit 2023
2023-06-24 - CX Summit - Building Smarter Bots with ChatGPT and PVA
This session will explore the integration of Microsoft's Power Virtual Agents and OpenAI's ChatGPT to create intelligent and efficient chatbots.
You will learn how to leverage the advanced language capabilities of ChatGPT within the enterprise-focused framework of Power Virtual Agents to create custom-made bots that can understand natural language and respond to user queries with accurate information.
2023-01-05 - DNB - Datasecurity and Privacy
How to use the Microsoft Authentication platform for optimal datasecurity and privacy regulation compliance
2023-06-29 - DCX practice meeting - Generative AI for Dynamics CS
How AI in Dynamics is changing how we interact with our customers
2023-10-26 - Gluren bij de buren: Omnichannel bij gemeentes @ Microsoft NL
Hoe werkt het implementeren van Omnichannel in een gemeente landschap nou echt? Waar lopen we tegenaan? Wat brengt het nou precies? Waar moeten we rekening mee houden?
Samen met Omnichannel usergroup / Gebruikers centraal & gemeente Alkmaar
Peter Ruiter
Solution Architect and Cloud Domain Lead @ Capgemini
Utrecht, The Netherlands
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