Where is waldo? I mean technician?

Dynamics Remote Assist was built to connect people with a problem and not the knowhow with people that have the knowhow. In this session we will give you an overview of how these solutions work, whether it is a call center agent setting up a 1 Remote Assist Call with a customer so they can both see the problem over a cellphone camera. -OR- A service engineer who is equipped with a HoloLens Device working on a machine requiring assistance, or wanting to document a repair. We will demo this live and discuss the requirements.

Unlocking Operational Efficiency and Business Value through IoT-Enabled Power Apps

Do you want to learn how to transform your business with IoT and Microsoft's Low Code Power Apps platform? In this course, you'll learn how these two technologies can work together to open up new ways to innovate, improve, and use resources. You will see real-world examples of how companies have used IoT and Microsoft Power Apps to create value in various domains, such as manufacturing, logistics, and retail. You will also learn about the most important benefits and best ways to use IoT-enabled Power Apps in your own business. By the end of this course, you will have a clear understanding of how IoT and Power Apps can help you achieve your business goals and deliver better outcomes for your customers.

Make All Your Scheduling Dreams Come True

In this Session a speaker from Microsoft will present the business case, strategies, and solutions to many Advanced Scheduling scenarios. Particular attention will be paid to the use of AI in the Dynamics Field Service Platform and the Resource Routing Engine to address complex scheduling situations.

Dynamics Customer - Field - Remote Service - Ask Microsoft

A discussion with various experts from microsoft on the Dynamics 365 Service workload, features, and roadmaps. We have people representing the various products that make up this solution stack. This will be an open discussion format. No demos or Sales pitches.

Build an IoT-Powered Field Service Solution in One Day

Do you want to learn how to create a connected field service solution that integrates IoT data with Dynamics 365 Field Service? In this hands-on lab, you'll learn how to use Azure IoT technology to remotely monitor IoT devices, find problems, and fix them. You will also learn how to use device status to automate workflows, set up alerts, and schedule work orders. By the end of this course, you will have a working prototype of a connected field service solution that can transform your service operations.

Dynamics Field Service - Scheduling Automation

In this session we will dive into the Automation of Resource Scheduling at scale. You will walk away understanding how your organization can automate schedules using our Resource Scheduling Optimization engine to build the most productive schedules for resources that reduce travel time, and improve your Customer Service performance.

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