Rinoo Rajesh
AI & Digital Transformation Leader · Founder, Enrich · IICA-certified Independent Director · Author
Pune, India
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Rinoo Rajesh is an AI and digital transformation leader with more than 25 years across telecom, customer experience and enterprise technology. He is Founder & Director of Enrich Technology Services, Principal Advisor at Twimbit, and President & CEO of the PMI Pune-Deccan India Chapter, and serves on several company boards as a director or board advisor.
He was previously Head of Business & Digital Transformation at Digitide and, for more than a decade, led digital and AI transformation at Conneqt Business Solutions, building AI-enabled, platform-based services across CX, CRM, analytics and automation. Earlier roles at Avaya, Nortel, AGC Networks and Tata-BSS grounded him in contact-centre and communications technology.
He is the author of "Beyond GenAI – Rise of Agentic AI-Based Autonomous Systems" and "ChatGPT: Transforming Industries Through AI". He has spoken or served as a juror at forums including ICATS, 3AI, PMI, Twimbit, ET and DiSHA, and received the AI Leadership Award at AI Arena 2026 and the 3AI Zenith Award 2024. He is an IIM Bangalore alumnus, an IICA-certified Independent Director and a SEBI Accredited Investor.
Area of Expertise
Topics
From GenAI to Agentic AI: The Enterprise Adoption Ladder
Most organisations have run GenAI pilots; few have moved to agents that act on their own inside real workflows. This session gives a practical ladder from copilots to autonomous agents: how to pick use cases worth automating, the guardrails and human checkpoints regulated businesses need, the operating-model changes that make adoption stick, and the scale-up patterns that turn pilots into dependable systems. Drawn from enterprise deployments in high-volume service operations.
Format: keynote (20–45 min) or workshop (90–180 min). Level: intermediate. Audience: CXOs, transformation and technology leaders.
AI Governance & Risk: Board-Ready Controls for Real Deployment
Boards are being asked to oversee AI they did not commission and cannot easily see. This session sets out a board-ready view of AI risk: privacy and security, model and vendor risk, due diligence questions to ask, and the small set of measures that give directors real oversight without slowing delivery. It is written from the perspective of an IICA-certified Independent Director who has also run AI programmes.
Format: keynote (20–30 min) or workshop (120 min). Audience: board members, risk and compliance leaders, CIOs.
AI-Enabled Contact Centres: What Actually Works in Production
Beyond the demos, which AI investments actually move customer and cost metrics in voice and chat operations? This session covers agent assist, knowledge orchestration, automated quality assurance and self-service. It looks at where each tends to succeed or fail and how to measure the uplift, drawing on large-scale CX transformation programmes.
Format: keynote (20–30 min) or workshop (90–150 min). Audience: CX, operations and contact-centre leaders.
Digital Transformation for Regulated Enterprises
Transformation in regulated industries fails less often on technology than on governance, programme structure and adoption. This session covers the operating model and execution discipline that work: programme architecture, the vendor ecosystem, change and adoption, and how to measure the benefits actually realised.
Format: keynote (20–45 min) or workshop (120–180 min). Audience: senior leaders in BFSI, telecom and the public sector.
AI-Driven Leadership & Future-Focused Community Building
Drawing on leading one of PMI's largest Indian chapters, this talk shows how professional communities can use technology and a clear operating rhythm to grow, engage volunteers and measure their impact. It also covers what leadership looks like when AI is part of the team.
Format: keynote (20–30 min). Audience: professional associations, volunteer leaders, students.
Masterclass: Building Executive-Grade Thought Leadership
This masterclass covers how to publish consistently and with authority: forming a point of view, building frameworks, structuring case studies, creating speaking assets and setting up a simple way to distribute your work. It draws on writing two books and a regular blog.
Format: workshop (90–120 min). Audience: senior professionals and founders.
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