Rob Myre
Sr Director - Strategic Content, ADP, Inc.
Roseland, New Jersey, United States
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Rob Myre is the Sr. Director of Strategic Content at ADP. In this role, Rob is responsible for overseeing the strategy, development, and delivery of in-product content for ADP products.
He first started writing content for voice in 2016, and began developing voice skills a year later, creating prototypes to demonstrate how content produced by his team could be rendered effectively in voice. Since the summer of 2023, he has been focused on readying help content for AI consumption.
Rob has been in the content development industry since 1990. He joined ADP in 2002. Prior to that, Rob worked at EDS where, among other roles, he was the Manager of the Documentation and Training department.
Rob has also been an adjunct professor, where he designed and taught graduate-level courses in Information Architecture, Content Strategy, and mLearning Design.
Rob holds a bachelor of Computer & Information Science and master of Professional and Technical Communication from NJIT. He is also a Certified Usability Analyst. You can connect with him on LinkedIn @ https://www.linkedin.com/in/robert-myre-55a57610.
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What's old is new again: Using online help content to train LLMs
Your organization has amassed a ton of product content over the years. You've served it up to your clients in a variety of ways: instructional text, system messages, voice and chatbot scripts, online help, support articles, and more. With the advent of GenAI, your existing content can take on a whole new life.
In this presentation, I will talk about how existing content repositories can be consumed by AIs with minimal refactoring. This will be based on first-hand experience training an LLM to respond to questions from actual users. I will show real world examples of what worked, point out pitfalls we faced, and talk about some interesting things we found along our journey.
Attendees will learn how to take content created for other purposes and use it to create a GenAI knowledge base. They will learn how to train the LLM with the content, optimize the content for AI, and how to identify new content needs specifically for an AI. I will deliver this session for the first time at the UXPA conference in June 2024. The duration can be 30 - 60 minutes.
Rob Myre
Sr Director - Strategic Content, ADP, Inc.
Roseland, New Jersey, United States
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