Srikanth Rajan
VP of Software Engineering, Salesforce
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As a VP of Software Engineering at Salesforce, Srikanth leads the Hyperforce compute platform, overseeing massive Kubernetes deployments. Drawing on over 20 years of industry experience, he specializes in building enterprise-scale infrastructure at tech leaders like Yahoo and Salesforce. He is driven to architect robust, future-proof systems by unlocking the potential of AI.
Area of Expertise
1000 Clusters, 1 Brain: Salesforce’s Approach to Self-Healing Using AIOps
As Kubernetes environments grow increasingly complex, platform teams struggle with the escalating challenges of managing multi-tenant clusters efficiently. This session presents a groundbreaking approach to Kubernetes operations, leveraging generative AI and multi-agent collaboration to create a self-healing, intelligent cluster management system.
Drawing from real-world implementations, we'll demonstrate how intelligent agents can manage and troubleshoot over 1,000 Kubernetes clusters, dramatically reducing mean time to identify (MTTI) and mean time to resolve (MTTR) for critical cluster issues. Our solution combines advanced AI technologies with GitOps principles to create a comprehensive automation framework that:
Intelligently analyzes cluster health using AI-powered introspection
Automatically diagnoses complex Kubernetes problems
Implements guardrail workflows for secure, validated remediation
Orchestrates multi-step resolutions with minimal human intervention
1000 Clusters, 1 Smarter Brain: The Next Evolution of AIOps at Salesforce
Last KubeCon, we shared "1000 Clusters, 1 Brain" marking our exciting leap into AIOps. Since then, that brain had to grow up fast! An AI just executing tasks is not enough. It absolutely must collaborate. In this sequel, we dive into evolving basic AIOps into a dynamic system of multiple agents acting as conversational bots for direct troubleshooting.
What started in one group is catching fire. We made the core platform fully reusable across teams. We will showcase how we run strict evaluations, measure key metrics, and track real progress. Working alongside AI is rapidly becoming our operational standard. We are bringing you the raw story of what worked and failed. We will discuss revamping our content strategy, forging tight feedback loops, and harnessing Knowledge Graphs for deep context to improve accuracy.
Expect a transparent look at our real struggles and big wins. Let us explore what happens when the brain gets a whole lot smarter.
KubeCon + CloudNativeCon North America 2026 Sessionize Event Upcoming
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