Support engineers face constant pressure to resolve issues fast, stay in the know of several knowledge sources, and manage complex workflows. What if collective agent intelligence could help them thrive?

In this session, I’ll introduce a practical use case that demonstrates how a coordinated set of Copilot agents can help support operations run smoother.

You’ll learn:

Why agent collaboration instead of single-agent overload?
How to architect a “family” of Copilot agents
How to build and configue for multi-agent collaboration
Let's see agent collaboration in action!
Lessons learned from testing this model in real-world support scenarios

This session is ideal for Copilot champions looking to build multi-agent collaboration to deliver real value in support scenarios.

Walk away with a reusable framework, design principles, and inspiration to build your own Copilot agent family.