Support engineers face constant pressure to resolve issues fast, stay in the know of several knowledge sources, and manage complex workflows. What if an agentic solution could help them thrive?

In this session, I’ll introduce a practical use case that demonstrates how a IT helpdesk agent can help support operations run smoother.

You’ll learn:

Why agents?
How to architect an IT Helpdesk Copilot agents
How to build and configure the IT Helpdesk agent
Let's see agent in action!
Lessons learned

This session is ideal for Copilot Studio makers looking to build agentic solutions to deliver real value in support scenarios.

Walk away with an inpiring and reusable use case to build your own Copilot agent.

I can deliver this session in German, English, or Spanish.
The session presentation is in English.