Microsoft 365 teams are responsible for creating intuitive experiences that empower employees to work more effectively. Many organizations forget to include employees in the development process, introducing the risk of creating a solution that fails.

In this session, we will discuss how to develop a user research plan, conduct virtual qualitative and quantitative studies, and communicate the results across your organization to inform your solution design. Learn how user research can help you achieve your business goals and identify 85% of the usability problems early in your development process, reducing rework, cost, and time to delivery. Create a human-centered process in your organization to yield the best results.