"How listening for accuracy, and NOT your assumptions will change the flow of conversation and convert the other person from resistant to willing.
The high cost associated with poor listening is estimated at 60% of all management problems and we misinterpret or change 70-90 % of what we hear.
Feeling listened to and understood is pivotal when making connections and moving forward with a customer, working with a team or managing others.
The ability to influence and build trust in negotiations, difficult conversations or trying to get ‘buy-in’ starts with listening like the stakes are high, miss this crucial moment and the conversation just spins!
In this interactive session, participants will engage and explore 4 different types of techniques some used by actors + build emotional intelligence strategies to get results."