Sometimes it seems like IT and Business users speak different languages or are from different planets. The most important thing to understand is that a business problem does not always require a technical solution. However, when it does, IT must be able to understand what the problem is in their own language so they can recommend the best possible solution. This session will provide you with tools you can use to identify what the actual problem is and how to translate it into something that IT will understand.
Learning objectives:
Learn how to understand the difference between Business needs and IT needs
Learn how to understand the difference between how Business and IT communicate
Learn how to gain trust and understanding between the Business and IT