Join Andrew Bibby, a fifteen-year veteran of CRM implementation projects, to learn where you should focus your efforts if you want to have great project, happy users and the return on investment you're looking for.

Customer relationship management (CRM) systems can transform the customer experience of any business so you want to get your system right!

Andrew will share top tips that will dramatically improve the chances that your project will be successful for everyone involved. These tips cover the whole project lifecycle - building the right team, managing requirements, quality assurance, user adoption, change management, and more.