Knowing when to leverage an ISV, when to customise and when to stay standard has become a critical skill for successful implementations. As the Dynamics ecosystem continues to grow, customers have access to thousands of ISV solutions alongside increasingly powerful native Microsoft capabilities. At the same time, partners face pressure to deliver faster, reduce project risk and maximise long-term customer value. The wrong decision can lead to unnecessary complexity, increased costs, upgrade challenges and disappointed users. In this session, we'll share a practical decision-making framework that helps partners and customers evaluate their options with confidence.

Drawing on real-world experiences from both the partner and ISV perspectives, we'll walk through common business scenarios and the decision criteria that matter most. By attending this session, you'll learn:
- A repeatable framework for evaluating build vs buy decisions
- How to identify when an ISV solution delivers greater value than custom development
- The risks and trade-offs associated with each approach
- Questions every partner and customer should ask before making a technology decision
- Practical lessons learned from real Dynamics implementations

You'll leave with a clear methodology that can be applied immediately to future Dynamics 365 and Business Central projects, helping you make more informed decisions and deliver better business outcomes.