This session is designed to enhance your Dynamics 365 Customer Engagement skills. Learn essential features like sales automation, marketing operations, and customer service, with a focus on real-world applications. We'll cover how to configure and customize the platform, from UI tweaks to automated workflows and data management. Plus, discover practical tips to optimize daily use and integrate with other tools. Whether you're new or experienced, you'll leave with insights to drive greater CRM success in your organization.