Many teams run project delivery in Azure DevOps while also juggling third-party ticketing tools—despite already having licenses for Dynamics 365 CE, Project Operations, and Power Platform. The result? Siloed information and disjointed workflow.

In this session, we’ll show how to bring Dynamics 365 CE and Azure DevOps together into a lean, modular architecture that streamlines project delivery, managed services, and customer experience—without introducing unnecessary complexity or third-party bolt-ons.

We’ll walk through a practical blueprint that:
- Enables SLA tracking with Dynamics 365 CE
- Automates handoffs and notifications using Power Automate
- Surfaces insights from DevOps using Copilot Studio Connectors
- Coordinates delivery across DevOps and Project Operations
- Provides email-driven workflows and a clear customer-facing experience

Everything is built using tools your team already knows—no reinvention, no over-engineering. Just a connected experience that reduces admin, supports agentic workflows, and lets your teams focus on delivering value.