Effective agents rely on high-quality, accessible knowledge. This session explores how to optimize and operationalize enterprise knowledge for use in Microsoft Copilot Studio. We’ll walk through the latest capabilities—including Dataverse Unstructured Knowledge, the Live Connector for real-time data access, and advanced retrieval strategies (both native or with AI Search integrations)—to help you build copilots that are context-aware, accurate, and scalable.

Learn how to structure knowledge for generative answers, manage updates across distributed sources, and apply governance to ensure consistency and compliance. We’ll also demonstrate how to integrate external knowledge systems and use metadata to improve retrieval precision. Whether you're building a support assistant, a process guide, or a domain expert, this session will equip you with the tools and patterns to make your copilots smarter and more reliable.