Giorgio Ughini
Program Manager II - Copilot Studio @ Microsoft
Milan, Italy
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I help enterprises and strategic customers in EMEA extract the full value from their Copilot Studio, Power Platform, and Dynamics 365 licenses. I deployed some of the worldwide references for Copilot Studio. I'm helping multi-million dollars Copilot Studio projects to succeed. All of this, while working within the PG to improve the product even further. The solutions we create together fascinate me every day.
I'm an active member of Copilot Studio Communities, Pods and Office Hours.
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Copilot Studio Knowledge Essentials: Structuring and Scaling Knowledge for AI Agents
Effective agents rely on high-quality, accessible knowledge. This session explores how to optimize and operationalize enterprise knowledge for use in Microsoft Copilot Studio. We’ll walk through the latest capabilities—including Dataverse Unstructured Knowledge, the Live Connector for real-time data access, and advanced retrieval strategies (both native or with AI Search integrations)—to help you build copilots that are context-aware, accurate, and scalable.
Learn how to structure knowledge for generative answers, manage updates across distributed sources, and apply governance to ensure consistency and compliance. We’ll also demonstrate how to integrate external knowledge systems and use metadata to improve retrieval precision. Whether you're building a support assistant, a process guide, or a domain expert, this session will equip you with the tools and patterns to make your copilots smarter and more reliable.
Building Copilot Studio Real-Time Avatars with Azure Speech and Video Services
As conversational AI becomes more immersive, the ability to deliver human-like interactions is increasingly valuable. In this session, we’ll demonstrate how to build and integrate a real-time avatar—complete with synchronized lip movement and speech—as human frontend for a Microsoft Copilot Studio Agent. Using Azure AI Speech, Neural Text-to-Speech (TTS), and Azure Custom Avatar, we’ll walk through how to generate lifelike audio, animate facial expressions, and embed the avatar as a front-end interface for your copilots.
Bonus point: we'll showcase a real world use case of such technology used as a virtual receptionist for office check-ins.
Copilot Studio Essentials: choosing the best tool action for your external integrations
Unlock the full potential of Copilot Studio by seamlessly connecting it with a wide array of tools and intelligent services. This session explores innovative approaches to integration, from leveraging REST APIs and Custom Connectors to harnessing the power of AI Plugins, Dataverse Functions, and MCP (Model Context Protocol) Servers.
Learn how Power Automate Flows and multi-agent architectures can amplify Copilot’s orchestration capabilities, driving smarter automation and accelerated process optimization.
Walk away with a clear understanding of the architectural differences between these integration options, practical implementation tips, and strategies to leverage Copilot’s orchestrator—including multi-agent capabilities—for maximum flexibility and efficiency.
Streamlining Deployment and Optimizing Copilot ALM with Pipelines and Automated Testing
In today's fast-paced business environment, ensuring the reliability of deployment processes and enhancing the adoption of critical business processes are paramount. This session aims to be a technical, practical, hands-on activity that will explore the integration of Application Lifecycle Management (ALM) and Automated Testing, combining Power Platform Pipelines and Copilot Studio Kit in a unique product.
The goal is to learn how to use Power Platform Pipeline Extensions to empower makers to focus on agents development and let them seamlessly submit their solution for automated testing. If tests are successful, the agent is automatically deployed to production; if not, makers receive real-time notifications with actionable feedback.
Attendees will gain insights into how these tools can streamline deployment workflows, reduce errors, and improve overall system reliability. By leveraging these technologies, organizations can achieve higher efficiency and better alignment with business objectives, ultimately driving success in critical business operations.
Teams Phone & Azure Communication Services
Panoramica sulle funzionalità evolute offerte da Teams Phone ed Azure Communication Services (ACS) propedeutiche alla integrazione telefonica con applicazioni terze parti, pagine Web, Dynamics 365.
Copilot e AI Generativa in Dynamics 365 Customer Service e Field Service per migliorare il servizio
Grazie a Copilot, Dynamics 365 diventa un alleato sempre più efficace per raggiungere gli obiettivi di miglioramento del livello di soddisfazione del cliente, riduzione del churn rate e aumento della loyalty.
Combinando il Machine Learning tradizionale con l'AI generativa, gli operatori e gli agenti possono rispondere alle richieste dei clienti in modo più rapido ed efficace.
In questa sessione approfondiremo i Copilot in Dynamics 365 Customer Service e Field Service, dalla configurazione ai benefici già riscontrati da chi li sta utilizzando. Inoltre, vedremo come creare scenari custom di AI generativa, sfruttando le API e i servizi di Azure Open AI, per estendere le funzionalità di Dynamics 365 e rispondere a esigenze specifiche dei clienti.
Microsoft All-in-One Digital Contact Center
With the General Availability of the first-party voice channel for Microsoft Dynamics 365 Customer Service, built on the same planet-scale platform as Microsoft Teams, organizations can leverage a consistent, 360-degree view of the customer across all channels to deliver an exceptional level of Customer Service.
In addition, an intelligent, conversational Power Virtual Agent can be used as an IVR for self-service capabilities and in order to acquire the information needed for AI-based routing to the most relevant agent.
Come to discover how AI at each step of the call, Unified insights across all customer interactions, and much more, integrate with the telephony world (including Microsoft Teams) through Microsoft-as-a-Carrier or ACS Direct Routing.
Creare un Portale Web con Microsoft Power Pages
In questa sessione verrà presentato Power Pages, il nuovo servizio della Microsoft Power Platform nato per creare in modalità Low-Code Portali Web Enterprise.
Vedremo quindi, tramite un caso reale, come costruire un Portale Web rivolto ai clienti aziendali.
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