Sometimes we build a technical masterpiece. Yet when that masterpiece goes into production, no one wants to use it. Adoption is low even though the complexity is high.

Solution design often starts with requirements and technology choices but misses the human context that determines whether a solution is actually used. In this practical session we will explore how personas can be applied in solution design, what makes a persona truly actionable, how personas translate into design decisions, and how an AI powered agent can support the creation of meaningful personas that reflect real user goals, behaviours, skills ,and accessibility needs.

Participants will see how personas created with the help of an agent can be used throughout the design lifecycle to influence user journeys, prioritisation, acceptance criteria, and technical decisions across Power Platform and Copilot Studio.

The session includes real world examples and a reusable prompt that attendees can use with Copilot or Copilot Studio to generate personas tailored to their own organisations and solutions. Attendees will leave with a clear and repeatable approach to persona driven design that improves usability adoption and long term value.

Audience: Citizen developers, professional developers, business analysts, UX thinkers, and solution architects.