In this 30-minute session, attendees will explore how to build and integrate autonomous agents using Microsoft Copilot Studio. We’ll begin with a concise overview of Copilot Studio’s core capabilities, followed by a clear explanation of what autonomous agents are—expert systems designed to act independently on behalf of a process or organization.

The session will then dive into the technical integration of autonomous agents within Copilot Studio, showcasing real-world examples with a focus on customer service scenarios.

You’ll learn how these agents can be configured to handle voice-based interactions, automate routine tasks, and deliver consistent, scalable support.

By the end of the session, participants will understand:
- The foundational concepts of autonomous agents
- How to technically implement them in Copilot Studio
- Key benefits for customer service, including 24/7 availability, cost-efficiency, and scalability

We’ll wrap up with an interactive Q&A to address your specific use cases and challenges.

Target Audience: Developers, solution architects, and tech leads interested in AI-driven automation, customer service innovation, and Microsoft ecosystem tools.

Level: Intermediate