In this 30-minute presentation, participants will receive an overview of Copilot Studio and the creation of autonomous agents. The presentation begins with an introduction to the main features of Copilot Studio and explains the basics of autonomous agents. Microsoft defines autonomous agents as expert systems that act independently on behalf of a process or company.

Next, the technical integration of autonomous agents into Copilot Studio is explained in detail, accompanied by practical application examples. The presentation concludes with an open Q&A session, where participants can ask questions and provide feedback.

Benefits of Autonomous Agents especially in Customer Service:

24/7 Availability: Autonomous agents can provide round-the-clock support, ensuring customer queries are addressed promptly at any time.
Consistency: They deliver consistent responses, reducing the risk of human error and ensuring uniformity in customer interactions.
Efficiency: Autonomous agents can handle multiple queries simultaneously, significantly improving response times and overall efficiency.
Cost-Effective: By automating routine tasks, businesses can reduce operational costs and allocate human resources to more complex issues.
Scalability: They can easily scale to handle increased customer interactions during peak times without compromising service quality