When Project Cortex was announced at Ignite 2019, there was a huge level of excitement about the transformation it could make to an organisation’s ability to use knowledge. However, many didn’t consider what they would need to plan ahead for so that they could get the most from services like SharePoint Syntex and Viva Topics. This session will follow on from my knowledge management series at https://www.mcd79.com to talk through finding your knowledge, organising it, making it available with Viva Topics and how you can build a culture of knowledge within your organisation