Delivering exceptional customer service requires more than just human effort—it demands intelligent automation and AI-driven assistance. But with so many tools, apps and services available, how do you choose the right solution for your needs?

In this session, we’ll explore how to design and implement a customer service AI assistant using Microsoft Copilot, Copilot Studio, and Azure AI Foundry. You'll learn how to combine a chatbot on your public-facing website for customer inquiries with a personal assistant in Microsoft Teams, empowering you with real-time insights and automation.

Join me to discover best practices and real-world examples that will help you build an AI-driven solution.