With Microsoft’s $2.2B cloud investment bringing AI infrastructure to Malaysia and the Madani vision pushing digital adoption, leaders must now move beyond AI hype to real-world deployment. But what exactly are AI agents—and how can they be used safely in mission-critical settings?

In this executive-level session, Paul Swider, a Strategic Microsoft Partner and Thought Leader, demystifies AI agents by breaking down their architecture, strategic value, and role in reshaping services across sectors. Grounded in the Microsoft ecosystem—Copilot, Azure AI, and Semantic Kernel—Paul shares proven models and governance frameworks to help organizations in Malaysia deploy AI agents with confidence.

Key Takeaways:
-Understand what makes AI agents different from chatbots and copilots
-Learn how Microsoft tools (Azure OpenAI, Semantic Kernel) power agent-based systems
-Explore real use cases in healthcare, citizen services, and compliance
-Use the Wheelhouse™ Readiness Framework to assess your organization’s AI maturity
-Align agent deployments with Malaysia’s regulatory and digital goals