I was an employee of a company that had an office in the World Trade Center on Sept. 11, 2001. Prior to that infamous date, I had written several departmental documents that ended up being critical to our recovery. In this presentation, I provide a narrative of what happened in the weeks following 9/11, and how documentation played a role in getting the organization back on its feet.

While other disaster recovery presentations talk about strategies, plans, and techniques, this presentation focuses on the documentation itself. We will discuss the documents we had and how they were used in our recovery. We will also discuss what documents we didn’t have, and how they could have made the process better.