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Troy, New York, United States
I was an employee of a company that had an office in the World Trade Center on Sept. 11, 2001. Prior to that infamous date, I had written several departmental documents that ended up being critical to our recovery. In this presentation, I provide a narrative of what happened in the weeks following 9/11, and how documentation played a role in getting the organization back on its feet.
While other disaster recovery presentations talk about strategies, plans, and techniques, this presentation focuses on the documentation itself. We will discuss the documents we had and how they were used in our recovery. We will also discuss what documents we didn’t have, and how they could have made the process better.
Ray Kim is an advocate for documentation and technical communication. He is a co-founder of the Albany, NY SQL group (CASSUG), a member of the AlbanyUX user group, and a member of the Society for Technical Communication (STC). He has spoken at numerous SQLSaturdays and at PASS Summit. He has worked various positions in technology, including as a developer, webmaster, analyst, technical writer, and instructor. He holds an MS in technical communication from Rensselaer Polytechnic Institute and a BS in computer science from Syracuse University.
A musician in his spare time, Ray plays four different instruments (piano, clarinet, mallet percussion, saxophone). He also enjoys going to ball games and doing CrossFit, and is a two-time SQLServerCentral.com fantasy football champion. He lives in Troy, NY with his wife, Lianne, and their two cats.