Documentation is one of the most critical, yet most blatantly ignored and disrespected tasks when it comes to technology. Businesses and technical professionals ignore documentation at their own risk. This session discusses what tech writing and documentation is about and why it’s critical for business. It also explores possible reasons for why it’s ignored, how documentation can be improved, and how “non-writers” can contribute to the process.
Ray Kim is an advocate for documentation and technical communication. He is a co-founder of the Albany, NY SQL group (CASSUG), a member of the AlbanyUX user group, and has spoken at numerous SQLSaturdays and at PASS Summit. He has worked various positions in technology, including as a developer, webmaster, analyst, technical writer, and instructor. He holds an MS in technical communication from Rensselaer Polytechnic Institute and a BS in computer science from Syracuse University.
A musician in his spare time, Ray plays four different instruments. He also enjoys going to ball games and doing CrossFit, and is a two-time SQLServerCentral.com fantasy football champion. He lives in Troy, NY with his wife, Lianne, and their two cats.