What air disasters teach us about communication

A jumbo jet crashes in the Florida Everglades. Two 747s collide on the runway in the Canary Islands. An airliner goes down after running out of fuel.

These accidents all have one thing in common: poor communication either caused or contributed to the accidents.

Many aviation accidents are the result of poor communication. In this session, we will look at the history of air disasters and explore the role that communication had in contributing to — or helping to resolve — the situation.

Ray Kim

Technical writer and trainer -- my job is to make other people's jobs easier

Troy, New York, United States


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