In this highly interactive hands-on lab, participants will learn how to design and deploy a secure, scalable customer self-service portal using Power Pages. Tailored for IT professionals, developers, and business leaders, this hands-on lab combines practical demonstrations with real-world relevance. Attendees will explore the seamless integration of Power Pages with Dataverse and Power Automate to create a functional, secure portal for handling customer interactions like account management, service requests, or ticketing. By the end of the hands-on lab, participants will walk away with actionable insights and tangible skills to develop their solutions.

Agenda:
- Introduction to the importance of customer self-service portals for enhancing customer experience and efficiency, with examples of real-world applications in enterprises and SMBs.
- Step-by-step guidance on creating a Power Pages site and configuring secure external user authentication with Azure AD B2C.
- Setting up Dataverse tables to store customer profiles and service request data, and connecting the portal for real-time data updates.
- Automating workflows such as service request notifications to support teams using Power Automate.
- Testing of the portal and workflows with sample users, followed by a discussion on scalability, security measures, and future enhancements.

This hands-on lab provides a live demo learning experience, ensuring attendees leave with the confidence and step-by-step instructions to create their customer-facing portals and apply these techniques to solve real-world challenges within their organizations. It’s time to empower your organization with innovative customer solutions!