Thorsten Pickhan

Information & Communications Technology

Microsoft Technologies Microsoft Teams Skype for Business Audiocodes Enterprise Voice Microsoft Flow Office 365 Microsoft 365 Phone System Microsoft Calling Microsoft Cloud

Sprockhövel, North Rhine-Westphalia, Germany

Microsoft Teams and Telephony – a must have for modern workplace

Modern workplaces and flexible “offices” are important topics and have gained momentum especially during Covid-19. Often the last, missing part in companies to roll out this new way to work is telephony via landline. Usually you’re not able to move the desk phone to your home office, so you’re either not reachable via Office number or you use expensive forwarding settings to your mobile phone. But outgoing calls still don’t present your office number.
Maybe you already use teams to work from home, to chat with colleagues, work together on the projects and tasks. So this session will explain what’s necessary to bring telephony into Microsoft Teams to empower more people to work, where ever they are. This is not only about the technical part like configuring MS Teams in the backend but how to create a positive mindset for the users and help them to use this new technology with enterprise approved adoption concepts.


Thorsten Pickhan

Senior Microsoft UC Consultant, Speaker and Community Worker

I'm working as Senior UC Consultant at glueckkanja-gab AG where I am responsible to plan and deploy UC infrastructures based on Microsoft technologies. I'm working as technician and consultant for more than 15 years and been specialized in Microsoft Lync/Skype for Business and Microsoft Teams for 8 years. From beginning of my UC consultant career, I was focused on Enterprise Voice implementations.
Since a few years I am co-organizer of the Microsoft Teams User Group Germany and involved in the community as speaker and blog post author. In March 2020, I started my own Office 365 YouTube channel where I publish on a regular basis new video content for my weekly “Office 365 QuickTipps” channel. In a further YouTube project, together with my friend Michael Plettner, we release a German Microsoft 365 Talk.
In July 2021, I was awarded as Microsoft MVP for Office Apps & Services for my engangement in the Microsoft Tech Community.

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