Every interaction with your customers is a learning possibility. What could we do better next time? Why did I lose that case? What went great? Until now we have had to rely on the information sellers might or not note down after each interaction. They are not always reliable, especially when there are emotions in play. But wouldn’t it be great if each salesperson could learn from their own calls and data?

Microsoft has added a new feature to its Sales Insights area, called Conversation Intelligence. Vivian will guide you through the new feature by showing you how you can use this tool to coach your team to do even greater things.