In today's world amazing customer experience is vital and Dynamics 365 Customer Insights - Journeys and - Data are THE tools to meet and exceed customer expectations. Giving you the capabilities to orchestrate personalized journeys across all interactions to strengthen relationships and earn loyalty using strong AI-based content creation.

Dynamics 365 Customer Insights - Journeys is the only tool natively integrated with the whole Business Applications stack from Dynamics 365 Sales, Customer Insights - Data, and Teams. Empowering you to make faster and better decisions using the power of data making every customer touchpoint a selling point.

This workshop will aim to elevate your customer experience by making YOU the hero in these topics:
- Personalization
- Journey orchestration
- Outbound to Real-Time transformation
- Consent Management
- Prospect to customer process
- Content Creation (ChatGPT!)
- Collaboration
- Audience targeting and segmentation
- Event management
- Insights and analytics

We will start by showing you how to install and setup your own trial environment, so no matter if you don't have any experience in Dynamics 365 Customer Insights - Journeys; if you are a beginner or expert; this interactive hands-on workshop will bring you up to speed and will have great content for everybody!

This workshop is brought to you by two MVPs from the CXP User Group and its content is based on real-life experiences, best practices, and lessons learned from global implementations.