Dynamics 365 Customer Engagement PowerPlatform Microsoft PowerApps Microsoft Flow Microsoft PowerBI Azure Machine Learning Studio Azure Logic Apps Azure Functions Customer Experience Customer Service AI Common Data Service Virtual Agents
Cambridge, England, United Kingdom
Sarah Critchley is a Microsoft Dynamics Business Applications MVP, published author and an experienced technical consultant who has worked on numerous business system implementations. Having led software projects in numerous industries including healthcare and the public sector, she works across all areas of the project life cycle from demonstrations, design, architecture, documentation, customization, and development. She gets involved in the technical community through chairing the Dynamics 365 CE user group in the UK, running technical events, and presenting on technical and functional topics at conferences around the world.
Join this session to learn how to make intelligent model-driven applications with Cognitive Services using Microsoft Flow. Microsoft Flow makes it easier than ever before to enhance applications with features such as sentiment detection, image predictions and advanced form reading features. This session covers how to get started implementing these features using standard connectors for Cognitive Services and basic HTTP requests in Microsoft Flow. The result? Easier, faster go-to-market applications that enhance customer and user experience/
The Dynamics 365 CE Platform is being updated at an incredible pace and sometimes it's easy to feel like it's hard to keep up with what's new and noteworthy. Join this fast-paced session to learn some of the key changes and features that have happened in the platform from the October 2018 release to now including descriptions, live demos and pointers on where to get more information after the session.
Sentiment can be linked to almost every single interaction an organisation has with a customer, and not just based on the engagement through social media. Join this session to learn how to create a Customer Sentiment solution using Microsoft Cognitive Services and PowerPlatform technologies to be able to provide users with a high-level overview of sentiment from a Contact record, giving them actionable insights and capability to drill down on exactly why a customer is happy or unhappy.
9 Jul 2019
London, England, United Kingdom