Sohna Sukumaran Hemalatha
Adoption and Change Management Lead | Prosci certified | MGCI Regional Leader | AI, Copilot and M365 Adoption
Responsable Adoption de l'IA (Copilot) et Conduite du Changement | Certifiée Prosci | Copilot et IA | MGCI Regional Leader
Barcelona, Spain
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Sohna is a Prosci-certified Adoption & Change Management Lead with over 12 years of experience in technology consulting and digital transformation. She specializes in enabling organizations to embrace new technologies - particularly Microsoft 365, Power Platform, and Copilot - through strategic change management and communication frameworks grounded in the Prosci ADKAR methodology.
She is passionate about community building and sharing practical ways to enable people in the workplace make the most out of technology available to them in ways that work for them.
Based in Europe since early 2025, she brings a global perspective shaped by her work across Asia and Europe. She is fluent in English and conversational in French, allowing her to connect with diverse audiences across regions.
She enjoys traveling, exploring regional cuisines and loves hosting supper clubs.
Sohna est Responsable de l'Adoption de l'IA (Microsoft Copilot) et de la Conduite du Changement, certifiée Prosci, avec plus de 12 ans d'expérience dans le conseil en technologies et la transformation digitale. Elle aide les équipes à faire de l'IA une réalité au quotidien en combinant conduite du changement, communication, engagement des utilisateurs et accompagnement des "Makers". Son expérience couvre Microsoft 365, Power Platform, Copilot et l'adoption des agents IA en entreprise.
Passionnée par les communautés et le partage de connaissances, elle aime aider les collaborateurs à mieux utiliser les technologies comme Copilot.
Basée en Europe depuis 2025, Sohna apporte une perspective internationale grâce à son expérience en Asie et en Europe. Elle parle couramment anglais et maîtrise le français à un niveau conversationnel.
En dehors du travail, elle aime voyager, découvrir les cuisines régionales, cuisiner, explorer différentes régions de France et profiter de chaque occasion pour pratiquer son français.
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Beyond the Build - What It Really Takes to Launch a Copilot Knowledge Agent en
Everyone wants a Copilot agent. Knowledge retrieval agents often look deceptively simple. The content already exists in SharePoint, and Copilot Studio can build an agent in a few hours. Yet many organisations discover that creating the agent is often the easiest part of the journey.
Successful knowledge agents require more than just connecting a SharePoint library and publishing a solution. Content quality, stakeholder alignment, permissions, testing, user expectations, feedback management, communications, and support processes all play a critical role in determining whether an agent becomes a frequently used assistant or an ignored experiment.
Drawing on real scenarios of launching Copilot knowledge agents, this session focuses on everything that happens before, during and after the build. We'll explore content readiness, requirements gathering, agent evaluation, pilot design, feedback analysis, launch communications, support models, and continuous improvement.
We'll explore these elements through the lens of adoption and change management. Building trust, setting expectations, engaging stakeholders, and closing the feedback loop are often the factors that determine long-term success.
Attendees will leave with a practical framework for taking a Microsoft Copilot knowledge agent from idea to successful adoption. Although the session focuses on knowledge retrieval scenarios, the framework can be adapted to many other Copilot Studio agent implementations, including agents that use tools, workflows and more advanced orchestration.
Target Audience - Adoption / User Enablement Specialists, AI & Digital Workplace Leads, Copilot Champions, Agent Makers, Business Stakeholders
Preferred duration - 45 minutes
Prerequisites - None. Focused on adoption, stakeholder engagement, pilots, communications, and rollout rather than agent configuration.
Why Attend - Most Copilot sessions focus on building the agent. This session focuses on what happens during and after the process - it is about bringing people the process & building trust, adoption, and long-term value.
Building an Agent Maker Community en fr
Organisations are increasingly looking at how employeed can build agents to improve the way work gets done. They are investing in Microsoft 365 Copilot including Agent Builder, Copilot Studio and other tools, but enabling people to create agents successfully requires more than giving them access to the tools.
As agent creation becomes easier, more employees are becoming "Agent Makers". They must navigate a rapidly evolving landscape that includes new capabilities, changing authoring experiences, credit consumption, governance considerations, and an increasing number of agent-building options. Without the right support, "Agent Makers" can become overwhelmed, while central AI teams struggle to keep up with growing demand.
This session explores how organisations can create a sustainable Agent Maker Community for makers using no-code tools such as Agent Builder and Copilot Studio. We'll cover recruiting members, onboarding, communications, peer-to-peer support, engagement, and keeping makers informed as the platform evolves.
We'll also discuss how to identify existing "Agent Makers", help them succeed beyond their first agent, create opportunities for knowledge sharing, showcase success stories, and build a community that scales.
Attendees will leave with a practical framework for creating an Agent Maker Community that enable "Agent Makers" to learn, stay informed and supported while driving sustainable adoption of Copilot and Copilot Studio across the organisation.
Target Audience - Adoption / User Enablement Specialists, AI & Digital Workplace Leads, Community Managers, Copilot Champions, Agent Makers, AI Centre of Excellence Teams
Preferred duration - 45 minutes
Prerequisites - None. Focused on community building, "maker" enablement, onboarding, communications, adoption, and scaling agent building rather than technical agent implementation.
Why Attend - Many organisations are enabling employees to build agents but struggle to support them at scale. This session shares a practical approach to creating an Agent Maker Community that helps makers learn, stay informed, share knowledge, and build successful agents with help from AI enablement teams.
Créer une communauté d'Agent Makers en fr
Les organisations cherchent de plus en plus à permettre à leurs employés de créer des agents afin d'améliorer leur façon de travailler. Elles investissent dans Microsoft 365 Copilot, Agent Builder, Copilot Studio et d'autres outils, mais donner accès à ces outils ne suffit pas à assurer la réussite des créateurs d'agents.
Avec la démocratisation de la création d'agents, de plus en plus d'employés deviennent des « Agent Makers ». Ils évoluent dans un environnement qui change rapidement, avec de nouvelles fonctionnalités, des évolutions des outils de création, des considérations liées aux «Copilot Credits», à la gouvernance et à toujours plus d'options pour créer des agents.
Cette session explore comment mettre en place une communauté d'Agent Makers utilisant Agent Builder et Copilot Studio. Nous verrons comment recruter les membres, les aider à réussir, encourager l'entraide et partager les nouveautés de la plateforme.
Les participants repartiront avec un cadre pratique pour créer une communauté d'Agent Makers, favoriser le partage de connaissances et soutenir l'adoption de Copilot et de Copilot Studio favoriser le partage de connaissances et soutenir l'adoption de Copilot et de Copilot Studio.
Note : J'ai un niveau intermédiaire (B2) en français.
Public cible - Spécialistes de l'adoption de l'IA, responsables IA et «Digital Workplace», responsables de communautés, Copilot «Champions», «Agent Makers» et équipes Centre d'Excellence IA.
Durée souhaitée - 45 minutes
Note : J'ai un niveau intermédiaire (B2) en français.
Sohna Sukumaran Hemalatha
Adoption and Change Management Lead | Prosci certified | MGCI Regional Leader | AI, Copilot and M365 Adoption
Barcelona, Spain
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