Tricia Sinclair
Avanade - Customer Service Lead Europe
London, United Kingdom
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Tricia has over 15 years of experience in technology, specialising in Microsoft Business Applications and Low Code Platform. She is the founder of the Power Platform School, a volunteer run NFP which focuses on increasing black representation in the Microsoft Partner eco system. She is also a Microsoft MVP, an award presented by Microsoft to show appreciation to technology expers who share knowledge with the wider community.
While technology is always amazing, Tricia's passion revolves around how technology affects people and providing opportunities for everyone to be a part of our future ways of working.
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Personalise Your Customer Experience with Dynamics 365
How can the contact centre and the marketing team work together to improve the overall customer experience and increase revenue? Join us as we demonstrate how we can make your data work for you with rich insights and next best actions through D365 Customer Insights, D365 Marketing and Omnichannel for Customer Service.
We will demonstrate a typical use case and discuss how each component works together to orchestrate a personalised customer experience based on a homogenous platform and unified data estate.
Upgrade Your Customer Service Game with Microsoft's Digital Contact Center
Get ready to level up your customer service game with the help of Microsoft's Digital Contact Center! In this session, you'll learn how this cutting-edge platform can revolutionize your customer service experience through the power of AI, automation, and analytics.
With features like Co-Pilot and AI-generated quick replies, you'll boost your agent productivity and provide your customers with personalized support like never before. And with the platform's advanced reporting and forecasting capabilities, you'll be able to optimize your operations and track your key metrics with ease.
Upgrade your customer service experience and take your company to the next level with Microsoft's Digital Contact Center. Don't miss this chance to learn how to streamline your workflows, enhance customer satisfaction, and increase customer loyalty. Join us to discover the potential of this exciting platform!
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