Vinoth Selvam
Technical Consultant, Avanade |
Singapore
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12+ years of total experience in IT Industry with major Experience as Microsoft Dynamics 365 CE/CRM Techno-Functional Consultant handling the Functional & Technical aspects in implementation of various Dynamics 365 CE projects across different Industry sectors in Dynamics CE Sales, Service, Field Service and Marketing module. Recent Experience in Microsoft Copilot and Copilot Studio in building Custom Copilots. Working as Technical consultant for presales of Copilot Implementation across for various industries.
Area of Expertise
Topics
Integrating Copilot studio with Azure AI search
Integrating Copilot Studio with Azure AI Search enhances your copilot's capabilities by leveraging a powerful knowledge source. To achieve this, start by creating an Azure AI Search resource in your Azure portal, ensuring necessary indexes and data sources are configured. Next, connect the search resource to Copilot Studio using the connector providing the service URL and API key. Finally, test the integration within Copilot Studio to ensure data retrieval functions correctly. This integration offers several advantages as it enhances your copilot's knowledge base, provides seamless setup, improves user experience through precise information, and is a cost-effective solution for building knowledgeable copilots.
Extend Copilot In Dynamics 365 Sales and Dynamics 365 Customer Service using Copilot Studio
This session focus on the importance of extensibility in Copilot for D365 Sales and Customer Service , the use of Copilot Studio for customization, and various extensibility options. It covers how to add new topics, including integrating third-party systems for real-time data retrieval, and take the next step to embrace Copilot in D365 Sales and Customer Service as a core solution.
Extend Copilot In Dynamics 365 Sales and D365 Customer Service using Copilot Studio
Focusing on the importance of extensibility in Copilot for Sales and Customer Service , the use of Copilot Studio for customization, and various extensibility options. How to add new topics, including integrating third-party systems for real-time data retrieval, and take the next step to embrace Copilot in sales as a core solution.
Build Custom Copilot that Hand-off to Dynamics 365 Customer Service
1. Overview on Copilot and Copilot Studio:
Overview of Copilot and Copilot Studio, including its features and capabilities.
2. Building Custom Copilots:
How to build custom copilots and how to integrate them into your workflows.
3. Handoff to Dynamics 365 Customer Service:
How to use Copilot Studio and custom copilots to streamline handoff to Dynamics 365 Customer Service.
4. Deploy the Copilot in Power Pages Portal:
Explore how to embed the copilot in a Custom Portal that is developed using Power Pages.
Global Power Platform Bootcamp 2025 Singapore Sessionize Event
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