William McLendon
Hitachi , MVP, Solutions Architect
Orlando, Florida, United States
Hi My name is William McLendon, I'm an Microsoft Business Applications MVP, and a Solutions Architect with Hitachi Solutions, I have over ten years of experience supporting business objectives through information technology, My role at Hitachi is focused on helping our customers by digitally transforming their business processes with Dynamics 365/PowerApps.
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Area of Expertise
Topics
Transforming Field Service Management with AI and Automation in D365
This session will explore how machine learning and predictive analytics can be used to transform field service management by enabling proactive maintenance and reducing downtime. We will cover the latest advancements in predictive maintenance techniques and how they can be applied in D365 Field Service and Universal Resource Scheduling. The session will include real-world use cases and examples of companies that have successfully implemented predictive maintenance programs using D365.
Universal Resource Scheduling at Scale
This session will explore how D365 Universal Resource Scheduling (URS) can be used at scale to manage complex scheduling scenarios and optimize resource utilization. We will cover best practices for configuring and customizing URS to meet the unique needs of your organization, and how to scale URS for large and complex deployments. The session will include real-world use cases and examples of companies that have successfully implemented URS at scale.
Topics covered will include:
Introduction to D365 Universal Resource Scheduling and its capabilities
Overview of the scheduling engine and how it works
Best practices for configuring and customizing URS for large and complex deployments
How to optimize resource utilization and minimize scheduling conflicts
Advanced scheduling scenarios and techniques
Integration with other Dynamics 365 modules and third-party systems
Security and compliance considerations for large-scale URS deployments
Live demonstrations and hands-on examples of URS at scale
Q&A and discussion with experts in the field
Whether you are a scheduling manager, IT professional, or business owner, this session will provide valuable insights and practical tips for leveraging the power of D365 Universal Resource Scheduling at scale. Attendees will come away with a deeper understanding of how to optimize resource utilization, minimize scheduling conflicts, and improve overall efficiency in their organization.
Demo: Canvas app editing work hours via PowerApps, and querying resource availability
D365 Field Service Overview
This session will provide an overview of D365 Field Service and its capabilities for managing field service operations. We will cover the key features of D365 Field Service and how they can help organizations optimize their field service delivery and enhance customer satisfaction. The session will include real-world use cases and examples of how D365 Field Service has been successfully implemented in various industries.
Topics covered will include:
Introduction to D365 Field Service and its key features
Overview of the customer and technician portals
How to manage and schedule work orders and resources
Mobile device integration for field technicians
How to manage inventory and assets
Integration with other Dynamics 365 modules and third-party systems
Security and compliance considerations
Best practices for implementing and customizing D365 Field Service
Live demonstrations and hands-on examples of D365 Field Service in action
Q&A and discussion with experts in the field
Whether you are new to D365 Field Service or looking to enhance your existing implementation, this session will provide valuable insights and practical tips for leveraging the full capabilities of D365 Field Service. Attendees will come away with a deeper understanding of how D365 Field Service can help optimize their field service operations and improve customer satisfaction.
Universal Resource Scheduling at Scale
In this session we're going to compare Universal Resource Scheduling and Activities. We'll explore the customer journey, expand on the Employee Experience, discuss the additional learnings, and demo editing work hours via the PowerApps
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