Emily Mancini
Founder & Executive Director, Left Uncharted
Fundador y Director Ejecutivo, Left Uncharted
Miami, Florida, United States
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Emily is a lifelong learner and passionate advocate for seamless user experiences- specializing in information architecture and user interface design (UX master certified by Nielsen Norman Group). She thrives on building accessible structures to help people find what they are looking for and better understand their surroundings. Emily is a recipient of the Microsoft Most Valuable Professional award for 6 consecutive years and a member of the Microsoft 365 Patterns and Practices team.
A results-driven professional, Emily is recognized for her expertise in implementing Microsoft 365 solutions. She consistently delivers projects on time and within budget, with a particular focus on enhancing user satisfaction and usability. Emily aligns projects seamlessly with company culture and overarching goals leading to higher adoption. Emily has developed scalable environments for companies experiencing 10x growth in less than 3 years, managed migrations due to large-scale mergers and acquisitions, and specializes in initial implementations with hesitant new users. She possesses a deep understanding of what business owners need to implement intuitive and scalable solutions.
Emily’s experience as a communications manager, leadership development facilitator, and teacher provides a well-rounded background for interpreting and translating user needs across industries. She embeds effective training programs and compassionate change management strategies in every project, ensuring that all users are actively engaged in the journey. Emily believes a human-centered process will yield the best results.
Emily es una aprendiz de por vida y defensora apasionada de experiencias de usuario sin interrupciones, especializada en arquitectura de información y diseño de interfaz de usuario (UX MASTER certificado por Nielsen Norman Group). Ella se enorgullece en la construcción de estructuras accesibles para ayudar a las personas a encontrar lo que están buscando y entender mejor su entorno. Emily ha recibido el premio Microsoft Most Valuable Professional durante 3 años consecutivos y es miembro del Microsoft 365 Patterns and Practices team
Emily, una profesional orientada a los resultados, es reconocida por su experiencia en la implementación de soluciones de Microsoft 365. Ella realiza proyectos de manera consistente a tiempo y dentro del presupuesto, con un enfoque particular en mejorar la satisfacción del usuario y la usabilidad. Emily tiene la capacidad de alinear los proyectos a la perfección con la cultura de la empresa y los objetivos generales que conducen a una mayor adopción. Emily ha desarrollado entornos escalables para empresas que experimentan un crecimiento 10x en menos de 5 años, gestionó migraciones debido a fusiones y adquisiciones a gran escala y se especializa en implementaciones iniciales con nuevos usuarios vacilantes. Ella posee una profunda comprensión de lo que los propietarios de negocios necesitan para implementar soluciones intuitivas y escalables.
La experiencia de Emily como gerente de comunicaciones, facilitadora de desarrollo de liderazgo y maestra proporciona una base completa para interpretar y traducir las necesidades de los usuarios en todas las industrias. Ella integra programas de capacitación efectivos y estrategias compasivas de gestión del cambio en cada proyecto, asegurando que todos los usuarios participen activamente en el viaje. Emily cree que un proceso centrado en el ser humano producirá los mejores resultados.
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Rethinking Enterprise Communications with a Research-Driven Approach to Channel Strategy
Microsoft 365 offers a suite of powerful tools to support communication including email, Teams, SharePoint Online, Engage, and Amplify which can transform how organizations communicate and collaborate. Navigating these channels to ensure the right message reaches the right audience at the right time requires strategic planning. In this session we will share how a global organization used user research to define their channel strategy to become Engage-first, increasing content relevance, reducing noise and duplication, while driving meaningful interactions.
We will explore the nuances of each tool, from the community-building strengths of Engage, to the collaborative power of Teams, the more structured information management in SharePoint Online, and the broad reach of Amplify. Leave with actionable strategies to define what-to-use-when in your organization by aligning channels to intent, audience, and the desired outcomes with a focus on designing communication for interaction, not views.
Powering Search, Copilot, and Content Delivery with Custom Search Experiences
In SharePoint Online and Microsoft Teams, we are building a flat hierarchy through separate site collections or Teams and creating connections through hub site relationships. This supports organizational change, cleaner permission models, and so much more but can prove challenging when you want to centralize a subset of content across these site collections.
Join us as we explore different approaches for centralizing your content in this modern decentralized world. A strong, intentional information architecture improves findability and consistency while directly enabling better AI-powered experiences. Your AI is only as effective as the declarative structure behind your content. Leave this session with scenarios and best practices for how to structure and deliver content throughout your tenant.
What we'll cover:
-Limitations of the hub site structure and search scopes
-Designing scalable information architecture to provide more meaning to your content
-Centralizing content through search experiences (including PnP Modern Search web parts and search verticals)
Navigating Copilot: Unleashing the Power of Intelligent Intranet Content
How do you design your message in the age of AI to successfully communicate necessary information and actions while driving engagement across the organization? On an average day, an office worker is inundated with 121 emails. Within this influx, crucial company updates, actionable tasks, and potentially irrelevant information are embedded. On top of these emails, there are Teams chats and a seemingly infinite stream of notifications, prompting many employees to turn to artificial intelligence for help in summarizing content and addressing queries.
In this session, we will take a user-centric approach to strengthen your ability to communicate in a way that fits the needs and expectations of your audience. We will discuss the steps for writing effectively for the web through organizing content, designing pages, and sharing to relevant audiences.
You will walk away from this session with actionable steps to create more engaging and inclusive content in Microsoft 365 by focusing on the audience's goals and mental models, accessibility, and user experience best practices.
More than a "Lift and Shift": Improving Findability and User Experience in Modern
This session will focus on considerations when transitioning your content from classic to modern pages in SharePoint Online using out of the box solutions. Ensure your migration is focused on helping people find what they are looking for and better understand their surroundings- not just a lift and shift of existing content and structures. This is your starter kit for a deeper understanding of what is possible for surfacing content in modern pages and scalable ways to get there.
We will cover:
• Site architecture and navigation best practices
• Planning and scaling pages
• Important modern web parts
• Considerations for self-service
You'll take away actionable steps for improving your content during its transition to modern, an overview of what is coming on the roadmap, and tips to help create a seamless user experience for your intranet.
Maximizing Copilot: Preparing Your Content and People
Artificial intelligence (AI) is the largest user interface paradigm shift in 60 years. It will inherently shift how we interact with content and complete tasks moving forward. How can you organize, secure, and process your content in Microsoft 365 to maximize its value and prepare it for the next-generation AI assistant- Microsoft 365 Copilot?
In this workshop, we will cover:
Technical insights: Understand the differences between natural language search and semantic indexes, along with best practices for information architecture.
Effective search strategies: Explore when to leverage Copilot versus Microsoft search for optimal results to support the findability and discoverability of business-critical content.
Preparing your content: Perform a security and governance audit and adjust search or permission settings before content is unintentionally exposed through new AI tools.
Integrating Copilot into your daily workflow: Understand the new user experience behaviors emerging and learn better practices for launching Copilot to your organization so employees can unlock the full potential of AI-driven productivity.
By the end of the workshop, you will be equipped with the knowledge and skills to effectively organize your Microsoft 365 content in SharePoint Online, enabling you to harness the power of Copilot and unleash the knowledge stored in your organization.
Mastering Metadata in SharePoint Online: Unlocking the Power of SharePoint Premium
Metadata in SharePoint Online is essential for efficient content management and retrieval. Entering metadata manually is a simple and powerful way to start organizing your content. However, as the complexity and volume of content grow, this approach becomes difficult to manage. This session will guide you through transitioning from basic metadata management in SharePoint Online to leveraging the advanced features of SharePoint Premium.
We will explore scenarios for choosing SharePoint Premium, focusing on the use case of managing legal documents. Learn how this advanced capability can streamline content management by automatically populating metadata fields, reducing manual entry, and minimizing errors. Discover how SharePoint Premium can enhance document accuracy and compliance, ultimately improving the efficiency of your legal operations. We will also discuss the one-to-many relationship of Matters to Cases and how to manage various content types including Contracts, Pleadings, Affidavits, Legal Briefs, Discovery Documents, Court Orders, Case Files, and Correspondence.
Jumpstart your intranet
An intranet can support your organization’s ability to communicate and collaborate effectively, make information easy to find, automate business processes, and help cut administrative costs... but where do you start? In this workshop, we will focus on the mechanics of building the basic structure of an intranet in modern SharePoint Online and surfacing it in Teams through Viva Connections.
At the end of the workshop, you will have a simple intranet in your own developer tenant with common solutions like a Policy Center, global navigation, and personalized content experiences.
In the developer tenant, we will:
* Create a branded experience
* Build an enterprise information architecture
* Surface the right information, at the right time
* Centralize information and create search-based experiences
* Create learning and onboarding content
* Implement better practices for writing for the web
* Create a seamless connection between your SharePoint-based Intranet and Microsoft Teams
* And demo some advanced topics
Join us to gain a deeper understanding of the out of the box technical capabilities so you can focus on identifying your desired business outcomes, defining your overall content strategy and governance, and driving the adoption of your intranet at your organization.
Check out our workshop preview: https://youtu.be/w20ottxujLs
Implementing Microsoft 365 for Small Businesses and Nonprofits
Explore the Microsoft 365 suite through the lens of a grassroots nonprofit. In this session, discover how to move past resource constraints by harnessing free technology resources to improve inefficient processes (like contract management), enhance internal communication and collaboration (through intranet development), and increase productivity (with a seamless cross-functional action item tracker).
We will share practical insights, guiding you through the steps needed to implement these solutions in your environment, including hands on labs, and a litany of cost-free resources that can empower your journey using Microsoft 365 to increase your organization's productivity, communication, and collaboration.
Enhancing Communication and Collaboration through Customized Search Experiences
In SharePoint Online and Microsoft Teams, we are building a flat hierarchy through separate site collections or Teams and creating connections through hub site relationships. This supports organizational change, cleaner permission models, and so much more but can prove challenging when you want to centralize a subset of content across these site collections.
Join us as we explore different approaches for centralizing your content in this modern decentralized world. You will leave with scenarios and best practices for how to structure and deliver content throughout your tenant.
What we'll cover:
- Understanding the hub site structure and search scopes
- Using the content type gallery for consistent information architecture
- Centralizing content through search experiences (including Modern PnP search web part and search verticals)
- Creating intuitive microlearning content (through Learning Pathways or Viva Learning)
Empowering Internal Customer Service Roles with Custom Copilots
Internal customer service roles often face the challenge of managing repetitive and interrupt-driven tasks. Microsoft 365’s custom Copilots provide a powerful solution by automating routine processes, allowing professionals to focus more on strategic initiatives and more meaningful work.
Join us as we explore how to develop and implement custom Copilots tailored to support internal customer service roles. We will cover use cases in Human Resources where Copilots can streamline tasks like onboarding, supporting hiring, and addressing benefits questions. Discover how these intelligent assistants can efficiently handle routine inquiries, reducing interruptions and free up valuable time to build deeper connections across the organization. Empower your team with the tools to transform their workflow and enhance their impact.
Embedding User Experience (UX) in Your Out of the Box Solutions
The biggest driver of intranet adoption is easily finding useful information to help users in their day-to-day. You can create a seamless user experience across SharePoint Online without ever touching custom coding.
Learn more about:
-User experience principles to consider in your site builds
-Creating intuitive navigation and custom footers
-Utilizing page templates and organization image libraries
-Creating a scalable information architecture and site structure
You'll take away actionable steps for improving your intranet information organization, an overview of what is coming on the roadmap, and tips to help create an engaging user experience for your intranet ensuring your users' top tasks are easily accessible.
Elevate Your Intranet: Unleash the potential of Artificial Intelligence with Copilot and Viva
An intranet can support your organization’s ability to communicate and collaborate effectively, make information easy to find, automate business processes, and help cut administrative costs… but where do you start? In this all-day workshop, we will focus on the mechanics of building the basic structure of an intranet. We will then explore how Artificial Intelligence and Microsoft Copilot can elevate your intranet past content surfaced in SharePoint Online, Microsoft Teams, and the Viva suite.
At the end of the tutorial, you will understand common solutions like decentralized content management with centralized content experiences, branding capabilities across Microsoft 365, and how to create personalized content experiences. You will leave with a clear understanding of how you can best leverage Copilot and Viva to create an incredible employee experience.
During the workshop, we will demo creating a/an:
-Intuitive global and site navigation
-Branded experience with recommended page layouts
-Scalable enterprise information architecture
-Custom search experiences to surface the right information, at the right time
-Artificial Intelligence assisted development of learning and onboarding content
-A seamless connection between your intranet and where people are working
Join us to gain a deeper understanding of the out of the box technical capabilities using only Business Premium licenses so you can focus on identifying your desired business outcomes, defining your overall content strategy and governance, and driving the adoption of your intranet at your organization without navigating additional costs.
Creating Engaging and Inclusive News for your Intranet
The average office worker receives 121 emails a day. Amidst those emails are critical pieces of company news. How do you design your message to successfully communicate necessary information and actions while driving engagement across the organization?
In this session, we will take a user-centric approach to strengthen your ability to communicate news in a way that fits the needs and expectations of your audience. We will discuss the steps for organizing content, designing pages, and sharing SharePoint news.
You will walk away from this session with actionable steps to create more engaging and inclusive news in Microsoft 365 by focusing on the audience's goals and mental models, accessibility, and user experience best practices.
Creating a powerful employee experience with Viva
You can create a powerful digital employee experience in Microsoft 365 without ever touching custom coding. With the launch of Viva, there is now a suite of tools to support the unique needs of our new hybrid work scenarios.
Learn more about how:
• Viva Connections can bring your intranet to where people are working in Microsoft Teams
• Viva Learning supports upskilling and educating your organization
• Viva Engage fosters communication across work units
Creating a Custom Learning Portal with Microsoft 365 Learning Pathways
Microsoft 365 Learning Pathways, a SharePoint extension, provides organizations with curated learning content from Microsoft for products and scenarios to support training and adoption. Microsoft 365 Learning Pathways is a customizable environment enabling organizations to tailor the content to their own needs and add additional training content developed by your organization.
In this session, we'll bring the technical know-how of all the ways you can extend learning pathways. You will leave with scenarios and best practices for how to structure and deliver that content throughout your tenant.
What we'll cover:
-Administrating Microsoft 365 learning pathways
-Customizing learning content and augmenting with custom content
-Strategies for building out a complete learning portal
-Ways to surface training content throughout your environment
Creating a Cohesive Brand Identity in Microsoft 365 and Power Platform
Branding is essential for creating a cohesive image across your organization, improving user experience, increasing engagement, building trust in custom solutions, and reinforcing your organization’s identity.
Microsoft 365 offers various branding capabilities through the new Brand Center, Organizational Settings, and themes in the Power Platform to help you achieve brand cohesion.
This session will provide a comprehensive overview of these tools and demonstrate how to use them to enhance your brand’s presence and consistency.
We'll explore the SharePoint Brand Center, a centralized application that allows you to manage and deploy your organization’s brand assets seamlessly. You’ll learn how to use custom fonts, images, logos, colors, templates, and site themes across Microsoft 365 to ensure a unified look and feel. Finally, we'll demo themes in the Power Platform, showcasing how to create branded apps and workflows that reflect your organization’s identity backed by user experience better practices.
Contributors: Assemble! Unleashing the Power of Community
It's 12am on a Friday and you finally fixed that nagging issue with your project. You shout for joy to your nearest companion only to be met with an unenthusiastic response. What if you had a place to assemble, full of community heroes who share the same passions for technology as you? A place where you can unleash your superpowers: share your hard-fought tips and tricks, your ideas, best practices.
In this session, we will redefine what it means to be a contributor. This community is not about any one person or group of people. It is about collaborating, sharing, or improving things for the greater good of the community. Join us on an adventure to build your community origin story.
What's in it for you:
-Tips for finding your place in the community
-An understanding of the open-source initiatives
-Guidance on where to get help on issues you're struggling with
-Bestowing of boons
Conducting User Research to Drive Your Solution Design
Microsoft 365 teams are responsible for creating intuitive experiences that empower employees to work more effectively. Many organizations forget to include employees in the development process, introducing the risk of creating a solution that fails.
In this session, we will discuss how to develop a user research plan, conduct virtual qualitative and quantitative studies, and communicate the results across your organization to inform your solution design. Learn how user research can help you achieve your business goals and identify 85% of the usability problems early in your development process, reducing rework, cost, and time to delivery. Create a human-centered process in your organization to yield the best results.
Centralizing Content in a Decentralized World
In modern SharePoint Online, we are building a flat hierarchy through separate site collections and creating connections through hub site relationships. This supports organizational change, cleaner permission models, and so much more but can prove challenging when you want to centralize a subset of content across these site collections.
Join us as we explore different approaches for centralizing your content in this modern decentralized world. You will leave with scenarios and best practices for how to structure and deliver content throughout your tenant.
What we'll cover:
-Understanding the hub site structure and search scopes
-Using the content type gallery for consistent information architecture
-Centralizing content through search experiences (including Modern PnP search web part)
-Creating intuitive microlearning content (through Learning Pathways)
Build Once, Use Everywhere: Designing Copilot Component Collections for Scalable Agent Experiences
Copilot experiences shouldn’t feel handcrafted every time. As organizations build more copilots and agents, consistency becomes just as important as capability.
Component collections provide a way to standardize common conversational building blocks such as reusable tools, shared topics, and enhanced UI patterns like Adaptive Cards. Instead of recreating the same logic, prompts, and interaction patterns across multiple copilots, teams can design modular components that ensure consistent behavior while accelerating development.
In this session, we’ll explore how component collections enable teams to reuse capabilities such as tool integrations, structured conversation flows, and rich response experiences. You’ll learn how thoughtfully designed components can improve UX consistency, simplify maintenance, and support scalable governance across your Copilot ecosystem.
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Emily Mancini
Founder & Executive Director, Left Uncharted
Miami, Florida, United States
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