Navigating the shift from the Dynamics 365 app for Outlook to Copilot for Sales

The Dynamics 365 app for Outlook is on its way out! Copilot for Sales is the new AI-powered kid on the block for Sales users, so it's time to get up to speed on how it works and the best way to adopt it.

We'll look at the new Outlook functionality that awaits users - email summaries, smart suggestions and tight CRM integration. Then we'll go beyond Outlook and see how Copilot for Sales can be used in Teams, PowerPoint and Word to help salespeople prepare for meetings, collaborate on deals and build stronger relationships with customers.

Finally, we'll look at the practical stuff: how to deploy Copilot for Sales and get users onboard and productive with the new tools available to them.

This is the biggest shift for Dynamics 365 Sales users in years - let's explore it together!

Making the most of Dynamics 365 Sales and the AI revolution

If your organisation is using Dynamics 365 Sales, you should ensure it maximises the potential of Dynamics 365 Sales by leveraging its newest features. These tools are designed to streamline your sales team's workflow, enabling them to accomplish tasks more efficiently. This increased efficiency frees up valuable time, allowing your salespeople to focus on what matters most: engaging and building relationships with customers.

Discover how the Sales Accelerator optimises sales efforts, Sequences can automate key tasks, and Conversation intelligence offers deep insights into customer interactions. Learn about the revolutionary impact of Copilot in Dynamics 365 Sales and Sales Copilot, which leverage AI to enhance sales strategies and decision-making. This interactive session will feature live demonstrations, engaging participants in hands-on scenarios to showcase the practical application of these features.

This session aims to educate and inspire, focusing on practical solutions to modern sales challenges. Join us to unlock the full potential of Dynamics 365 Sales and stay ahead in the evolving world of sales technology.

A beginner's guide to speaking at events

Do you want to start speaking at community events or user groups but don't quite know where to start?

Join me for a fun, interactive session where we'll talk about how to choose a topic, how to find events, how to submit your session, getting prepared to speak, presentation tips and more!

Make 2024 the year you start getting more involved in our fantastic community! I'm here to help you do that - bring your questions!

Exploring Dynamics 365 Sales for Business Central Users

If you're already using Dynamics 365 Business Central, you might be curious about what Dynamics 365 Sales has to offer. In this session, we'll bridge the gap between the two.

We'll start with the basics of Sales, highlighting its user-friendly features and how it can simplify your sales processes. You'll see firsthand how it can help organise your sales tasks, manage customer relationships and track potential opportunities.
We'll also give you a brief introduction to Copilot, a handy tool within Sales that can assist with tasks like email responses and meeting summaries.

By the end of the session, you'll have a clear understanding of how Dynamics 365 Sales can complement your existing Business Central setup, and how the two can work together to make business operations smoother. Join us for a practical dive into another side of Dynamics 365.

Turbocharge Your App Development with Copilot in Microsoft Power Platform

Dive into this interactive session to explore how using the new Copilot functionality in Power Platform will revolutionise your app development process.

Learn how to leverage Copilot's AI capabilities within Power Apps, Power Automate, and Power BI to create apps in record time. Not only that, but we'll build a working app in the session and YOU get to decide what the app does!

Attendees will gain insights on why this powerful combination of Copilot and Power Platform is a game-changer, and walk away with practical knowledge on utilising Copilot to streamline app creation and boost productivity. Don't miss this opportunity to transform your app-building experience!

Go-Live Success: Unlock the Winning Formula

Elevate your project go-live with proven tactics and expert advice in this insightful session!

Join Andrew Bibby, a 16-year veteran of Dynamics 365 and Power Platform projects, to learn where to focus your efforts for a successful project go-live, happy users and the return on investment you're looking for.

Gain valuable, hands-on advice and best practices designed to optimise your project's results and ensure a smooth, successful go-live experience. Don't miss this opportunity to transform your go-live process and ensure project success!

Community building with Microsoft: insights from user group organizers and community leaders

Are you interested in building connections with other Power Platform or Dynamics 365 users and organizing your own events to share your knowledge and expertise? Join us for this panel discussion featuring experienced Microsoft community leaders!

In this session, our panelists will share their insights and tips on how to get involved in the Microsoft community, including how to find and connect with other users, and how to contribute your knowledge to the community. They will also discuss the benefits of organizing user groups and events, including how to build a strong network, increase your visibility within the community, and promote collaboration and learning.

You will hear from a diverse range of panelists, including experienced Microsoft MVPs, user group leaders, and community organizers, who will share their own experiences and advice for building successful and thriving communities.

Whether you are just starting out or looking to take your involvement in the Microsoft community to the next level, this panel discussion will provide you with valuable insights and resources for building connections and making the most of your experience as a user. So don't miss out – join us today and start building your own connections in the Microsoft community!

Getting started in the Microsoft community

Are you interested in networking with other Power Platform and Dynamics 365 users, learning about new products and services, and contributing your knowledge to the community? Join me for this session on how to get involved in the Microsoft community!

In this session, you will learn about the various channels available for connecting with other users, such as forums, social media, and local user groups. I will discuss the benefits of joining these communities, including access to exclusive content and early product previews, as well as the opportunity to share your own expertise and help others.

Whether you are a seasoned Power Platform or Dynamics 365 user or just starting out, this session will provide you with valuable insights and resources for getting involved in the Microsoft community and making the most of your experience as a user. So don't miss out – join me today and start connecting with other Microsoft users!

From padawan to master: a Jedi's top tips to ensure Dynamics 365 user adoption

Do or do not, there is no try. This is what organisations want when they implement Dynamics 365 - a successful project, high user adoption and good ROI. But when they do not support their people on their adoption journey, projects can easily fall to the dark side.

To unleash the full potential of Dynamics 365, you need to utilise all the components that can empower your users’ journey. From considering their current pain points, to explaining your future vision, and then developing the desire for your users to meet you there. Your people matter, and this is why you need strong change management to support your digital transformation journey.

Having successfully implemented Dynamics 365 many times, we will share our advice for communicating the case for change, setting up your change management strategy and handling resistance to change.

You'll leave this session with a deeper understanding of the importance of change management on Dynamics 365 implementations, and practical strategies for applying change management principles to your own projects.

Don’t be a Stormtrooper always missing your (implementation) target, let’s make it a Jedi-level change success - may the change be with you!

Dynamics 365 & Power Platform Pub Quiz

Time to test your knowledge on Dynamics 365 and the Power Platform! Just a bit of fun, but points mean PRIZES!

Change Requires Management - Improve your chances of a successful Dynamics 365 project

Why do so many CRM projects ‘fail’, or at least not achieve all of their objectives? A major reason is that the business is not properly prepared for the change brought by the new system.

We'll discuss some of the primary change management obstacles typically encountered on Dynamics 365 projects. Then, using methods backed by 20 years of independent research by Prosci, we'll talk about ways in which you can address these problems and increase your chances of project success!

Turning resistance into results: proven strategies for Dynamics 365 success

Dynamics 365 projects aren’t just about technology - they’re about the people using it. This session will focus on practical ways to overcome resistance and help your organisation succeed with Dynamics 365. We'll look at the most common reasons projects struggle, from mismatched expectations to poor user adoption, and how to tackle them head-on.

Drawing on nearly 20 years of experience and a proven change management framework, you’ll learn how to get your organisation on board, address resistance, and set your project up for success. This session will give you practical tips you can apply immediately to ensure your Dynamics 365 project delivers lasting results.

Requested by Antti Pajunen for EPPC 2025