Artur Zielinski

Co-Founder of CRM Bot - Conversational AI for your d365 / Power Platform

London, United Kingdom

CEO @ CRM Bot. Follow me for all things #chatbots, #powerplatform, #gpt4 and #conversationalai 🦾

Area of Expertise

Information & Communications Technology

Topics

Conversational AI
Microsoft Conversational AI
Chatbots
D365
D365CE
Power Platform
Dynamics 365 and Power Platform
Dynamics 365 Customer Service
Dynamics 365 Marketing
Microsoft Dynamics 365
Dynamics 365 Field Service
gpt4
CHAT-GPT
GPT

CRM Bot - How and why you should make your CRM conversational by employing chatbots

Everything you ever wanted to know about chatbots, AI, Conversational Design and how it all fits together within Dataverse / D365 eco-sphere. See what our technology is all about, learn the best practice from seasoned experts within the chatbots field and have fun exploring the brave new world of Conversational AI. By the end of the session, you should have enough information to make an informed assessment of your company's readiness to explore new ways to engage your customer/stakeholder audience.

How to (smartly) automate customer engagement (sales) through chatbots

Fully autonomous guided selling process through Adaptive Cards, Conversational AI, Power Automate and out of the box D365 Sales functions.

We start with standard D365 Sales Enterprise system and demonstrate how we can convert that selling system into a fully autonomous selling machine through the use of Conversational AI, Adaptive Cards, Power Automate and some ingenuity.

If you ever wondered how you can make D365 customer-friendly, this session is for you.

Paradigm shift - Proactive CX, Omnichannel, GPT-4 and more

Hey there, AI enthusiasts and D365 consultants! Are you ready to have your minds blown? After a long break, I'm back with an exciting new session format that will take your chatbots and customer experiences from "meh" to "amazing"!

Join me as we explore the impressive world of Microsoft's chatbot capabilities, delving into the latest developments in OpenAI and Cognitive Services. Discover how to leverage the powerful features in omnichannel and D365 Customer Service/Field Service to revolutionize your CX game!

But that's not all! Learn from practical examples of designing for big data (think Godzilla-sized) and massive scale (hello, public sector) while optimizing for performance. You'll become a data ninja in no time!

And the cherry on top: proactive monitoring and management of customer experience is no longer just a dream! Experience firsthand how the future of CX is taking shape and become a pioneer in the realm of customer satisfaction!

So, get ready, buckle up, and join me on this thrilling journey through the world of Conversational AI and D365. Trust me, you won't want to miss it!

Make D365 conversational - Accelerate your chatbot journey

High-paced session dedicated to chatbots, conversational design and the future of customer engagement systems. Tech stack: Model-driven apps, AI for Customer Service, Virtual Agents, Flow, CDM and some more exotic ones from outside of Microsoft ecosystem.

How to Nail your Next CRM Project 😱

Are you tired of seeing D365 implementations crash and burn like a doomed rocket ship? So am I! After over a decade in the game, I'm ready to reveal the harsh truth behind the repetitive failures in D365 implementations across various organizations. Prepare for a no-holds-barred, brutally honest analysis that will change the way you approach Dynamics 365 projects!

Topics covered:
🔍 The hidden secrets "the establishment" doesn't want you to know
🔄 The effective strategies you should adopt instead
🤝 What trusting a partner truly means and how it impacts project success
🚀 Going beyond buzzwords and embracing meaningful solutions

Get ready to break the cycle and embark on a journey toward successful D365 implementations! 🌟

🏎️ Power Automate Turbo: Unleashing High-Octane Flows for Scale & Performance

Want to turn your Power Automate flows into lean, mean, optimized machines? 🤖 Join me for a hands-on demo that'll rev up your flow game like never before! 🎉

We'll cover:
🎯 Xpath & Static Preview (amongst others!): Mastering the secret weapons of flow optimization
🚧 Child flows: Navigating potential pitfalls and making them work for you
📈 Massive ETL jobs: How to crush data processing without breaching API limits

Get ready to unlock the full potential of Power Automate and leave your workflow woes in the dust! 🚀 Don't miss out on the chance to supercharge your flows! 💨