Baris Kanlica
Microsoft MVP | Digital Strategist | CEO @ Mawens
London, United Kingdom
Actions
First of all, he is a husband and father, is a traveler, is a bookworm.
More than 15 years, he has been professionally in business life. His area of expertise is to plan the strategic processes of a company and to make improvements in the process to ensure human and computer compatibility. It covers the planning of the company’s marketing, sales and service activities in the scope of the basic processes and making the computer-based software/hardware infrastructures suitable for the purpose. After meeting Microsoft Dynamics CRM 1.2 version years ago, he has been working as a CRM software consultant in various positions within Microsoft Dynamics CRM projects for years.
He lives in London with the title of CEO at Mawens Business Solution, founded in 2015. He continues to develop CRM / xRM projects by consulting on Marketing and Strategic Management issues.
To date, he has developed more than 200 software projects for more than 150 companies at home and abroad and has received the Dynamics CRM MVP award and title many times since 2009 for his work in this field.
He speaks events/conferences at many universities, institutions. He is among the founders of the 365 Community, which organizes events about Dynamics 365 worldwide. (https://events.powercommunity.com/)
His articles are published in many sites as editor and writer.
Some Links:
Microsoft MVP Profile: https://mvp.microsoft.com/en-us/PublicProfile/5001870
Interview: https://msdynamicsworld.com/story/dynamics-crm/dynamics-profile-entrepreneurial-spirit-and-community-achievements-crm-mvp-baris-?modal_forms_redirect=1
LinkedIn Profile: https://www.linkedin.com/in/bariskanlica/
The company website is https://mawens.com and Mawens Business Solutions is one of the important Omni-Channel Platform leaders and Microsoft Dynamics Partner of the world.
Flexxii (https://flexxii.com) is a platform that allows you to reach your customers quickly via Whatsapp, SMS, Email, Chatbot, Facebook, Twitter, Instagram, WebForm and so on. In short, Flexxii is a revolutionary new solution for marketing and customer service.
Area of Expertise
Topics
Adaptive AI Agents for Business-Specific Processes in Power Platform
Learn how to design and customise adaptive AI agents for your organisation’s specific business processes using Copilot Studio and Azure OpenAI. This session shows how to build agents that can understand and act on both structured and unstructured data (e.g., Dataverse records, emails, chat/WhatsApp messages, documents, and knowledge articles), and how to connect them to real business actions through Power Platform and connector-based workflows.
You’ll see practical patterns for turning an AI assistant into an operational “agent” that can: summarise conversations and cases, search knowledge, recommend next best actions, generate compliant responses, automate documentation and wrap-up notes, and trigger process steps such as order/status lookups, warranty checks, appointment scheduling, and returns initiation. We’ll also cover key implementation considerations—governance, security, human-in-the-loop approvals, and rollout metrics—to help you move from a demo to a production-ready solution.
Copilot is your next Contact Center
Customer communication centres are no longer just about “taking calls”; they’re about managing requests end-to-end across multiple channels at the same time—email, live chat, WhatsApp/digital messaging, web forms, and social channels. In this session, we’ll demonstrate how the built-in Copilot capabilities in Dynamics 365 Customer Service (CE) transform the agent experience: conversation and case summaries, suggested replies, knowledge search, next-action recommendations, automated documentation, and wrap-up notes.
We’ll also share a practical roadmap for turning Copilot into a true Agent Assist / Contact Centre brain by using Copilot Studio to design organisation-specific actions—such as order status lookups, warranty checks, appointment scheduling, and initiating return processes.
Mastering Power Automate: Advanced Workflows for Complex Business Challenges
Take your Power Automate skills to the next level with this in-depth session designed for advanced users.
Discover how to:
• Build custom connectors for seamless integration.
• Leverage parallel branching and advanced conditional logic to optimize workflows.
• Harness the power of CoPilot and OpenAI to generate workflow suggestions and code snippets.
• Explore real-world scenarios that showcase the full potential of workflow automation.
This session will empower you to tackle even the most complex business processes confidently and efficiently. Elevate your automation game and transform the way your organization operates!
Unleashing the Power: Dynamics 365 CE & Power Platform Simplified
Discover how Dynamics 365 CE and the Power Platform seamlessly unify Microsoft tools, bridging critical gaps within the Microsoft ecosystem.
In this session, explore:
• How Dynamics 365 CE and Power Platform bring Microsoft products together for cohesive workflows.
• Exciting new features from the latest Release Waves for Power Apps, Power Automate, AI Builder, and CoPilot Studio.
• Real-life demonstrations showcasing the potential of these platforms to revolutionize your business processes.
Unlock the full power of Microsoft’s ecosystem with actionable insights and hands-on examples tailored for modern business challenges!
Seamless Copilot Integration: WhatsApp, Social Media & D365 for Sales, Customer Service, and Marketi
Dive into a real-life scenario showcasing the power of integrating WhatsApp Business API, Social Media platforms with Dynamics 365 CE.
In this session, you’ll learn how to:
• Quickly set up a WhatsApp and Social Media chatbot using Copilot for enhanced customer interactions.
• Access and manage customer, order, and service-related data directly within Dynamics 365.
• Empower your sales, customer service, and marketing teams with connected tools for streamlined workflows and better engagement.
Discover how these integrations can revolutionize your customer experience and drive efficiency across your business!
Microsoft Zero To Hero Community - 2025 User group Sessionize Event Upcoming
Microsoft Cloud Engineering Summit - London 2026 Sessionize Event Upcoming
Global Power Platform Bootcamp Germany Sessionize Event
Global Azure Istanbul 2025 Sessionize Event
CRM Summit 2025
support sponsor
Experience Global Power Platform Bootcamp 2025 - Copenhagen Sessionize Event
Global Dynamics 365 Bootcamp Sessionize Event
Low Code/ No Code Power Platform Conference Sessionize Event
Microsoft UK Partner Springboard
joined as a partner
London Tech Week 2024
Joined as a partner
Global Azure 2024 Istanbul Sessionize Event
Days of Knowledge Nordic 2024 Sessionize Event
Power Platform 24 Sessionize Event
DUG Meetup - Call for Presentations User group Sessionize Event
October Wave 2020 Sessionize Event
Empower Your Career Sessionize Event
London - Super Power Saturday
Brussels - DynamicsPower
The Hague - Directions EMEA
Manchester - DynamicsPower
Istanbul - Digital Transformation in Turkey
Istanbul - Dogus University Career Days
Dubai - DynamicsPower
London - 365 Saturday
London - 365 Saturday Hackathon
Istanbul - Bilgi University Conference
Madrid - Directions EMEA
Oslo - 365 Saturday
London - CRM Summer Bootcamp
Zurich - 365 Saturday
Please note that Sessionize is not responsible for the accuracy or validity of the data provided by speakers. If you suspect this profile to be fake or spam, please let us know.
Jump to top