Charlotte Chang
Cultural Strategist. Product-driven Technologist. Organizational Resiliency.
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With over 20 years of experience as a strategic thought leader, Charlotte is dedicated to human-centric business outcomes. Known for her impactful keynotes such as "Creating Systems of Compassion" and "Humanizing Work," she specializes in crafting technology-driven customer experiences (CX) that deliver value across customers, employees, and organizations.
Charlotte's career is marked by her collaborative approach with executives, crafting large-scale, cross-disciplinary products and programs. Her focus extends beyond end-users to the humans shaping and contributing to these innovations, ensuring a seamless evolution of modern experiences. The outcome? Swift market entry paired with talent retention.
She thrives on infusing joy into work environments, solving problems with focus and flexibility, and organizing for growth and innovation. Charlotte's passion lies in driving excellence through experimentation, benefiting both customers and employees alike.
Yes, and: tell your dog she says hi. 🐾
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Designing Systems of Compassion
Look…the way we’re working isn’t working. At best, people act with chaotic complacency. At worst, creative problem-solving and critical thinking are punished. This results in burnout, anxiety, depression, apathy, helplessness, and hopelessness. In short, not for humans. Our businesses, orgs, depts, teams, and people cannot innovate, adapt, or evolve.
Doing awesome work requires accepting and executing in a business landscape that’s in constant flux. Future leaders need to amplify humanity, provide optionality, calibrate talent, and round out people’s needs. Being this kind of leader starts with you - your needs, your opportunities, and your compassion.
Louder, this time for the folks in the back…the way we’re working isn’t working! The path forward? Together, we can nudge towards a System of Compassion - a system that focuses on humanizing people, empathetic leadership, and work that matters. We are at an inflection point where we each have a choice. The future holds promise!
Agile Identity Comedy Hour
Get ready to laugh, learn, and let loose as we tackle the serious topic of agile identity crisis with a side-splitting twist. From improv games to hilarious skits, this session promises non-stop laughter and endless opportunities for audience participation. So leave your inhibitions at the door, and join us for an hour of comedy, camaraderie, and creative chaos.
Charlotte Chang
Cultural Strategist. Product-driven Technologist. Organizational Resiliency.
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