Cristan Massey
Head of IT Service Management at Pearson
Manchester, United Kingdom
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I am a passionate IT Service Management professional with an Armed Forces background. As a father and husband, I understands the importance of building meaningful connections and fostering a sense of community.
With a focus on emotional intelligence and emotive leadership, I recognise the value of diversity of thought and am committed to creating inclusive environments where everyone can thrive.
Drawing upon my unique background and experiences, I aim to bring a fresh perspective to the tech industry and am dedicated to driving innovation, collaboration, and growth.
Besides that, I love dogs, and Marvel.
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When DevOps meets Service Delivery
Service Delivery at cinch support our Product Engineering teams. We are key in delivering a value added approach to DevEx.
We would like to share how we have balanced our approach to implementing process without being overburdened to the teams. We are passionate about the experience of the teams we support and DevEx is key for our success criteria.
What falls through the cracks? What support do Product Engineering teams need to achieve good flow, feedback and learning & experimentation? How does Service Delivery fit into all of this
The theme across all of this is that we optimise for Developer Experience and help them adopt a DevOps & Service Delivery mindset.
How do we deliver Agile Service Management?
IT Service Management can enable agile transformation. We are key in delivering a value added approach to Developer/Product Experience.
I would like to share how I have balanced the approach to implementing process without being overburdened to the teams. I am passionate about the experience of the teams we support. A focus on Physcological Safety, Customer-Centricity and Value-Add allows for Enterprise Service Management. You create a world of collaboration, experimentation and dare we say it, fun!
WTF is SRE? A Conference by SREs for SREs 2023 Sessionize Event
Cristan Massey
Head of IT Service Management at Pearson
Manchester, United Kingdom
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